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Online Bill Pay broken on some computer on network

My clients have a weird problem. About 3 weeks ago three of the four computers on their network suddenly stopped being able to use Bill Pay on their banking site. They can login and do normal banking ops, but when they click on Bill Bay, they get the Page Cannot Be Displayed error message. Two are WIndows XP Pro, the third is Windows 2000. I think they are set to recieve AUtomatic Updates, so I figured it had to do with that, but I can't find any reference to the problem anywhere. Lowering t he default security setting for Internet to Low and adding the site to the Trusted Sites both make no difference. The bank says it has not had anyone else complain of this that they know of, but they are escalating it.

The fourth computer, also WIndows XP Pro, is still able to do the Bill Pay function, so we assume it has nothing to do with the firewall (Cisco PIX).

Thanks for your ideas.

LTG

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r-k

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JohnK813

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prueconsulting

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LTG

ASKER

Thanks r-k, JohnK813, and prueconsulting. These sounds like good suggestions and not ones I had thought of. I will be out of town for about 10 days, so I will forward your suggestions to the client (probably not the one about msbsa, though - I'll try that when I return if the others didn't do it) and ask them to keep track of which one worked. Let you know when I return.

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hack-4-good

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fnbgppl

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LTG

ASKER

Thanks hack-4-good and fnbgppl. I'll forward your thoughts to the client as I am still out of town. They can check these things.

fnbgppl

Without further comment by LTG it is hard to know what the remedy was, to this end I suggest distributing points.

LTG if you are still having problems please let us know so we may further assit you. If you have remedied the problem please post the fix so that future individuals can benefit.

FNBGPPL

LTG

ASKER

Sorry. I have been busy with other clients and these folks have not been the "squeaky wheel" so I have not gine back to help them.I will try to get over there this week and apply some of the above (I sent the suggestions to the client but they apparently didn't feel up to trying any of htem on their own). If you need to close this before then, I would spit the points among the contributors.

Tolomir

Any Update?

LTG

ASKER

I got the ok to come back this week and try the above suggestions, just haven't had time to do it. Hope to get there today or tomorrow.