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windowsXP home with all updates hangs on restart

I have a new Averatec 7100 series laptop with Windows XP Home loaded with all updates. It hangs virtually every time I need to restart it and every couple of days does the Windows "shutdown" to prevent damage. Where do I start troubleshooting this.

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eliwil
Asked:
eliwil
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2 Solutions
 
eliwilAuthor Commented:
I wasn't very clean. The problem with restarting is that the computer is hanging on the shutdown.

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eliwilAuthor Commented:
make that "clear"
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MereteCommented:
eliwil have a look in your control panel administrative tools event viewer applications.
If your machine is shutting down with error Windows "shutdown" to prevent damage, remove any newly installed hardware or hardware controllers, any devices USB?
run a scan for corrupt files at start run type in cmd press enter type in sfc /scannow
you may need your cd.
run a chkdsk. r/click c drive properties, ttols defrag and chkdsk.
Have you followed the manual religeosly, all about recharging and unplugging battery and ac adapter.
See if this same similar problem can help you here at EE
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_20320702.html

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f-kingCommented:
hi
Sounds like it could be overheating make sure your not blocking the air vents in any way ,also if it´s under garantee you might want to take it in for a hardware check up.
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MereteCommented:
good point indeed  f-king  warrantee maybe mis spelt lol
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f-kingCommented:
I was thinking of a garantee ,but a warrantee would be the right word her.

also you can download Hirens boot cd from :

http://www.9down.com/downloads.php?fileid=171

It has some memory and disk checking tools that you can run ,to check for any hardware problems.
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f-kingCommented:
sorry not typing well today I meant "but a warrantee would be the right word here"
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jholland79Commented:
Hi there,
what do you mean by "Does the windows shutdown to prevent damage"? Do you get a blue screen error? What else does it say?
Also, you should follow the instructions here to force a clean boot:
http://support.microsoft.com/?kbid=310353
See if the problem continues after doing this.
Finally,
you should download this:
http://download.hijackthis.eu/hijackthis_199.zip
Extract it to "C:\Program files\HijackThis" (or similar),
run the program, save a logfile and paste the logfile here:
http://www.hijackthis.de/en
when you click analyze, it will save your log and you can copy the link to it. If you paste that in your reply, we can take a look at it.
Regards,
John.
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MereteCommented:
HA! lamo
I meant I may have spelt it wrong too f-king

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f-kingCommented:
looks like we both need a break
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pegasysCommented:
Alot fothe time, windows is being over reactive here.

You can disable this by:

Rightclicking on My Computer
Click on properties
Click on the Advanced Tab
Under Startup and Recovery, click settings
and then disable the 'Automatic Restart' option.
Ensure that the auto logging is enabled. From here you can see what happened!

To view the event log:

Start --> Run --> mmc.exe --> Click on File Menu --> Add/Remove Snap In --> Add Button --> Event Viewer -->Add --> Finish --> Close --> OK.

Then view the various logs until you see what is causing it.

Regards

pgs()
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simpswrCommented:
Do you have Norton System Works . . it can cause this behavior.  You can trace down the culprit by going into msconfig startup tab and disable everything . . disconnect from the internet and restart to see if the behavior repeats . . if not, go back and enable half of the list and restart to check . . repeat until you have the culprit identified.
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scrathcyboyCommented:
If this is a *NEW* system -- clean off the OS from the hard drive, reformat, and reinstall XP PRO -- use only PRO for most reilability.  You probably have a defective install, and why fight it, when a new install is only 1 hour away???
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