Cant send fax through SBS2003 shared fax

We have a Test lab setup running SBS2003 & I am trying to get the shared fax working, I have the internal fax connected to our dsl wich has a central filter spliter connected.

I installed an ESS ES56T-P data fax modem & then configured shared fax through the to do list.
I try to send a fax on the server through the fax console to our office fax, the results are as follows:

Fax monitor pops up status dialing our office fax #, then our office fax rings 3 times and the display read out is recieving. The fax monitor status is still dialing & after 1.04mins the monitor saids there was no answer. Eventally after trying to resend a couple of time the fax fails to send.

I checked the evnt log there is a warning event id 32013, description the attempt to send a fax failed, there was no answer, this service will attempt to resend the fax.

I also tried to recieve a fax on SBS2003 this aslo failed. The event log has an error event id 32092, the fax service failed to recieve a fax.

I have tried stopping & restarting the fax service, no results.I have also unistalled the shared fax service, then re-installed and ran the to do list to configure the fax, experience the same results as above.

OzsmartAsked:
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Jeffrey Kane - TechSoEasyConnect With a Mentor Principal ConsultantCommented:
I'm not familiar with the ESS ES56T-P data fax modem, but a quick look to ESS's web site showed that they do not offer drivers for Windows Server 2003 (or even Win2K server for that matter).  For your shared fax modem, you must use a BUSINESS CLASS modem, not a $19.95 modem that would normally be found in a PC.

I generally suggest something along the lines of a US Robotics Performance Pro (around $68.00) for light fax use, or a Brooktrout TruFax 100 or 200 (around $300.00 - $500.00) for heavier fax use.  Most of the cheaper modems do not have the correct drivers to work as a shared device, nor do they have the communications technologies to interface with the variety of modems they will be connecting to.

So... that would be the first thing to fix.

Then, make sure that you have everthing set according to the steps outlined in this paper:  http://sbsurl.com/fax

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Oh, and for the Receiving problem, set the modem to answer on the SECOND ring instead of the first:

http://support.microsoft.com/kb/839501

Jeff
TechSoEasy
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OzsmartAuthor Commented:
Hi Jeff

I have Read that document and did set it to answer on the secound ring, so I guess my only option is to go with a business class modem and see what happens.

Is it OK to leave this question open until I get a business class modem installed on the sbs2003.

Thanks
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OzsmartAuthor Commented:
Hi Jeff,

Could you clarify what you mena by light use, how users/faxs can it handle ?

Thanks..
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Oh... I guess it depends on how big faxes are as well as the number of them... but I'd say if faxes are regularly over 10 pages or if more than 30 or so are sent/received per day, I'd go with the TruFax card.

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
P. S.  You can leave the question open, no problem.
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