[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

Cant send fax through SBS2003 shared fax

Posted on 2006-05-24
9
Medium Priority
?
988 Views
Last Modified: 2008-01-09
We have a Test lab setup running SBS2003 & I am trying to get the shared fax working, I have the internal fax connected to our dsl wich has a central filter spliter connected.

I installed an ESS ES56T-P data fax modem & then configured shared fax through the to do list.
I try to send a fax on the server through the fax console to our office fax, the results are as follows:

Fax monitor pops up status dialing our office fax #, then our office fax rings 3 times and the display read out is recieving. The fax monitor status is still dialing & after 1.04mins the monitor saids there was no answer. Eventally after trying to resend a couple of time the fax fails to send.

I checked the evnt log there is a warning event id 32013, description the attempt to send a fax failed, there was no answer, this service will attempt to resend the fax.

I also tried to recieve a fax on SBS2003 this aslo failed. The event log has an error event id 32092, the fax service failed to recieve a fax.

I have tried stopping & restarting the fax service, no results.I have also unistalled the shared fax service, then re-installed and ran the to do list to configure the fax, experience the same results as above.

0
Comment
Question by:Ozsmart
  • 4
  • 2
6 Comments
 
LVL 74

Accepted Solution

by:
Jeffrey Kane - TechSoEasy earned 2000 total points
ID: 16758712
I'm not familiar with the ESS ES56T-P data fax modem, but a quick look to ESS's web site showed that they do not offer drivers for Windows Server 2003 (or even Win2K server for that matter).  For your shared fax modem, you must use a BUSINESS CLASS modem, not a $19.95 modem that would normally be found in a PC.

I generally suggest something along the lines of a US Robotics Performance Pro (around $68.00) for light fax use, or a Brooktrout TruFax 100 or 200 (around $300.00 - $500.00) for heavier fax use.  Most of the cheaper modems do not have the correct drivers to work as a shared device, nor do they have the communications technologies to interface with the variety of modems they will be connecting to.

So... that would be the first thing to fix.

Then, make sure that you have everthing set according to the steps outlined in this paper:  http://sbsurl.com/fax

Jeff
TechSoEasy
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16758720
Oh, and for the Receiving problem, set the modem to answer on the SECOND ring instead of the first:

http://support.microsoft.com/kb/839501

Jeff
TechSoEasy
0
 

Author Comment

by:Ozsmart
ID: 16766072
Hi Jeff

I have Read that document and did set it to answer on the secound ring, so I guess my only option is to go with a business class modem and see what happens.

Is it OK to leave this question open until I get a business class modem installed on the sbs2003.

Thanks
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:Ozsmart
ID: 16766161
Hi Jeff,

Could you clarify what you mena by light use, how users/faxs can it handle ?

Thanks..
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16772028
Oh... I guess it depends on how big faxes are as well as the number of them... but I'd say if faxes are regularly over 10 pages or if more than 30 or so are sent/received per day, I'd go with the TruFax card.

Jeff
TechSoEasy
0
 
LVL 74

Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 16772039
P. S.  You can leave the question open, no problem.
0

Featured Post

Prep for the ITIL® Foundation Certification Exam

December’s Course of the Month is now available! Enroll to learn ITIL® Foundation best practices for delivering IT services effectively and efficiently.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Introduction At 19:33 (UST) on Tuesday 21st September the long awaited email arrived with the subject title of “ANNOUNCING THE AVAILABILITY OF WINDOWS SBS 7 PREVIEW”.  It was time to drop whatever I was doing and dedicate as much bandwidth as possi…
Because virtualization becomes more and more common, and, with Microsoft Hyper-V included in Windows Server at no additional costs, and, most server hardware nowadays is more than capable of running a physical Small Business Server (SBS) 2008 or 201…
Is your data getting by on basic protection measures? In today’s climate of debilitating malware and ransomware—like WannaCry—that may not be enough. You need to establish more than basics, like a recovery plan that protects both data and endpoints.…
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…
Suggested Courses
Course of the Month20 days, 2 hours left to enroll

873 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question