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how to create postmaster account in Exchange 2003.

Posted on 2006-05-25
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Last Modified: 2012-08-13
I tried to create an SMTP postmaster@domain.com account for administrator account in Active Driectory but could't succeed.

I got the given below error

This e-mail address already exists in this organization
ID No: c10312e7

please help
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Comment
Question by:nepk
13 Comments
 
LVL 97

Expert Comment

by:Lee W, MVP
ID: 16758445
Note the applies to section of the link - this applies to 2000 and 2003:
http://support.microsoft.com/default.aspx?scid=kb;en-us;313832&sd=tech
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LVL 12

Expert Comment

by:aa230002
ID: 16758559
By default, postmaster@domain.com Email ID is assigned to the administrator account in Active Directory itself.
Please check the properties of built-in administrator account and check e-mail addresses tab.

If you want to change it to another account of your choice, you will have to remove this email ID from Administrator's account and then assign it to another user.

Thanks,
Amit Aggarwal.
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LVL 1

Author Comment

by:nepk
ID: 16765930
I have checked the Administrator account and there is no Postamster account. in The same window when i wanted create smtp postmaster is saying

This e-mail address already exists in this organization
ID No: c10312e7

I have searched several time in exchange systems amanager that any users who have assigned this email addres but couldn't find this email address

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LVL 12

Expert Comment

by:aa230002
ID: 16765944
Open Active directory users & computers and - right click on the domain name in the left side and say "find"
type postmaster@domainname.com in the name field and try to search it.
If this email ID already exists and is a primary SMTP for any object in your Active Directory, you will be able to find it.

In case, its not a primary SMTP, try to search using Advanced options in the Find window.
Advanced tab - field - user - proxy addresses - Condition - Is Exactly - value - postmaster@domainname.com
and then try to search.

Thanks,
Amit Aggarwal.
0
 
LVL 1

Author Comment

by:nepk
ID: 16766058
i did by both ways previously and again as you have suggested but couldn't find such email address.

i can't create and can't search postmaster@domain.com

its a bizzare
0
 
LVL 12

Expert Comment

by:aa230002
ID: 16766093
lets give it another shot using the following CSVDE query. You need to install Windows Support tools to run CSVDE

CSVDE -f postmaster.csv -d "dc=microsoft,dc=com" -s <dc_name> -r "(&(objectClass=*)(mail="postmaster@domainname.com"))" -l "GivenName,name,displayName,mail"

modify the query according to your environment. i mean domain name and DC name.

Thanks,
Amit Aggarwal.
0
 
LVL 12

Expert Comment

by:aa230002
ID: 16766119
Error Message: This E-mail Address Already Exists in This Organization.
http://support.microsoft.com/kb/280765/en-us

Use Method two - Network Monitor Trace and try to find the object.

Thanks,
Amit Aggarwal.
0
 
LVL 1

Author Comment

by:nepk
ID: 16766240
You know what i did. I sent email to postmaster@domain.com abnd got the reply from the service account. i found the postmaster email address in the service account email address tab. Actually we upgraded the network from NT4.0 to 2003. that'st why i coudlnt find teh postmaster in search.

please read  the confirmatation message to postmaster account.

Your message

      To:      Service Account
      Subject:      test
      Sent:      26/5/2006 1:25 PM

was delivered to the following recipient(s):

      Service Account on 26/5/2006 1:25 PM
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LVL 12

Expert Comment

by:aa230002
ID: 16766244
Good Job Done !!! that was tricky, you can suggest this to Microsoft even :-)

Microsoft's solution of Network trace is also a sure shot to deal with this problem, but i think you have found a better and easier one.

0
 
LVL 1

Author Comment

by:nepk
ID: 16766351
Yeah. Thank you. :). I am happy

I didn't want to install Network Monitor on server to catch the packet. I have to open ports in the PIX firewall. Our server's are running behind the firewall.

In other words we can't install and run services on production for small small issue. I Just configured the email trace in outlook and get the notification of delievered email.

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LVL 12

Expert Comment

by:aa230002
ID: 16766368
Just for your information, You can install Network Monitor on your workstation and monitor the NIC of your exchange server remotely also.
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LVL 1

Author Comment

by:nepk
ID: 16766385
ok Thanks mate.

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