microsoft outlook 2000 - may have deleted files used

Posted on 2006-05-25
Last Modified: 2012-05-05

I removed a few programs from my laptop the other night, then yesterday when I turned it on, my Outlook icon was missing from my desktop.  I tried opening it from the Programs folder, but gives me 'operation failed' message and then closes.  I tried opening the mail folder in the control panel, but it will not open.  I've run several virus and spyware removal programs(spysweeper, adaware, norton antivirus) and cleaned my laptop up as best I can, but still cannot access Outlook.  Do I need to re-install and if so, how can I recover my emails, if this is at all possible?

Question by:mceejay
    LVL 97

    Accepted Solution

    Greetings, mceejay !

    You may need to reinstall Outlook.  Follow the steps to trouble shoot below.  You emails are stored in PST file, in a separate folder, so they should not be lost.  PST file is located in C:\Documents and Settings\<user>\Local Settings\Application Data\Microsoft\Outlook folder. It is hiden file, so you have to unhide hidden files. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
    Do the same for INETCOMM.DLL

    3. Disable Outlook Addins.  Do a search for and rename extend.dat file.

    4. Start Outlook in Safe Mode.  Go to Start > Run and type

    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Your path to Outlook.exe may be a little different.

    5. Create a new Outlook profile.

    6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Best wishes!

    Author Comment

    Thank you!  I will give it a try.
    LVL 97

    Expert Comment


    We have not heard from you in awhile. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

    Thanks, war1

    Author Comment

    hi War1,

    I had to re-install my outlook anyway, I think there is a worm or virus on my system, it has been progressively getting worse.  Now my whole system has trouble just booting up.  I may have to send my laptop to an expert just to get it cleaned up.  I will be saving the data on my hard drive and sending it to either Best BuY where I still have a warranty, or just wiping everything out and starting over once I backup my hard drive.  Thanks for the follow-UP!

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