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  • Status: Solved
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Outlook 2003 SP2 hangs when opening 2nd message - Event 1002

When I open Outlook and double click on a message, it opens. if I try to open a second message, the window starts to open, then freezes, and it takes a very long time to open task manager and end the task. Here's the error message in the app log:

Source: Application Hang
Event ID: 1002
Type: Error
Description: Hanging Application OUTLOOK.EXE, version 11.0.8000.0, hang module hungapp, version, hang address 0x00000000.

Ths same thing happens for 3 different users with 3 different Windows profiles.

Here are the things I've tried that have not had any effect at all:

-New Outlook profile
-New Windows profile
-Delete outcmd.dat and let Outlook recreate it
- uninstall OL, reboot, reinstall.

please help.
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1 Solution
Greetings, davefeete !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.


Best wishes!
davefeeteAuthor Commented:

I tried all of your excellent advice. However, it didn't work. But I ran some hardware tests and the HD was bad and has been replaced. The issue has not come up again. Not sure how to distribute points.
Davefeete, glad Outlook works properly now.  Humm... a hard disk error.

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