Outlook 2003 SP2 hangs when opening 2nd message - Event 1002

Posted on 2006-05-25
Last Modified: 2012-05-05
When I open Outlook and double click on a message, it opens. if I try to open a second message, the window starts to open, then freezes, and it takes a very long time to open task manager and end the task. Here's the error message in the app log:

Source: Application Hang
Event ID: 1002
Type: Error
Description: Hanging Application OUTLOOK.EXE, version 11.0.8000.0, hang module hungapp, version, hang address 0x00000000.

Ths same thing happens for 3 different users with 3 different Windows profiles.

Here are the things I've tried that have not had any effect at all:

-New Outlook profile
-New Windows profile
-Delete outcmd.dat and let Outlook recreate it
- uninstall OL, reboot, reinstall.

please help.
Question by:davefeete
    LVL 97

    Accepted Solution

    Greetings, davefeete !

    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
    Do the same for INETCOMM.DLL

    3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    4. Start Outlook in Safe Mode.  Go to Start > Run and type

    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Your path to Outlook.exe may be a little different.

    5. Create a new Outlook profile.

    6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Best wishes!

    Author Comment


    I tried all of your excellent advice. However, it didn't work. But I ran some hardware tests and the HD was bad and has been replaced. The issue has not come up again. Not sure how to distribute points.
    LVL 97

    Expert Comment

    Davefeete, glad Outlook works properly now.  Humm... a hard disk error.

    Featured Post

    Maximize Your Threat Intelligence Reporting

    Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

    Join & Write a Comment

    Find out how to use dynamic social media in email signatures with this top 10 DOs & DON’Ts.
    Outlook Free & Paid Tools
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    733 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    19 Experts available now in Live!

    Get 1:1 Help Now