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Outlook 2003 SP2 hangs when opening 2nd message - Event 1002

When I open Outlook and double click on a message, it opens. if I try to open a second message, the window starts to open, then freezes, and it takes a very long time to open task manager and end the task. Here's the error message in the app log:

Source: Application Hang
Event ID: 1002
Type: Error
Description: Hanging Application OUTLOOK.EXE, version 11.0.8000.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


Ths same thing happens for 3 different users with 3 different Windows profiles.



Here are the things I've tried that have not had any effect at all:

-New Outlook profile
-New Windows profile
-Delete outcmd.dat and let Outlook recreate it
- uninstall OL, reboot, reinstall.


please help.
0
davefeete
Asked:
davefeete
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1 Solution
 
war1Commented:
Greetings, davefeete !

1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
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davefeeteAuthor Commented:
War1,

I tried all of your excellent advice. However, it didn't work. But I ran some hardware tests and the HD was bad and has been replaced. The issue has not come up again. Not sure how to distribute points.
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war1Commented:
Davefeete, glad Outlook works properly now.  Humm... a hard disk error.
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