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Word Printing black box instead of picture

Posted on 2006-05-25
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Last Modified: 2009-05-06
I am having problems printing a document that has a picture in it. Every time I print it out on a specific printer it comes out with a SOLID black box over top of the picture. But when it's printer on another printer it prints fine. On the same document there is an object inserted as well and that prints out fine. What it is are 2 signatures one get put on the document as an object the other as a picture it looks like. that is the only difference I can see between them. Is there a setting somewhere on the printer or driver or whatever that I can change to fix this? Any help would be appreciated. We have been looking into this for a few days now and haven't come up with anything. Printer is a Lexmark T614 and it was recently installed.

Thanks
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Question by:jwesthafer
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Expert Comment

by:ddhamm
ID: 16803373
What version of Word?

DeeDee
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Expert Comment

by:ddhamm
ID: 16803439
If it's Word 2000:
http://support.microsoft.com/kb/289725/

It's not listing your printer, but it could help.

Other solutions on Experts-Exchange:
http://www.experts-exchange.com/Applications/MS_Office/Q_10024254.html?query=Word+printing+black+boxes&clearTAFilter=true

Also make sure you are not printing in draft mode:
Go to Tools menu, select Options, select Print and see if Draft mode is checked (it should not be)  Also make sure "Drawing Objects" is checked.

DeeDee
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Author Comment

by:jwesthafer
ID: 16817593
Well, thanks for the help, but neither was the issue. It turns out it was the driver that was doing this to it. We recreated the network printer as a local TCP/IP printer and changed the driver to PCL and this fixed the issue so we then had the network guys switch the driver on the server and we were good to go.

Thanks anyway for the help
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ddhamm earned 1200 total points
ID: 16817693
I think you can request this question to be closed and not give the points.... (since you solved it yourself).  I believe you can post that request in the Support area of this site. (put a link to this page)

DeeDee
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