Outlook shuts down when attaching a file

Posted on 2006-05-25
Last Modified: 2008-02-01
A friend has a problem with Outlook (not Outlook Express) when attaching a file to send with the email. It shuts down and the current email is lost. Apparently the same thing happens when he opens atached files.
What could be the cause? and the solution?
Question by:keithbraithwaite
    LVL 10

    Expert Comment

    That's more than likely caused by Microsoft's 908531 update (Vulnerability in Windows Explorer Could Allow Remote Code Execution); uninstall or try the workaround here:
    Problems in Windows Explorer or the Windows shell after you install security update MS06-015
    LVL 97

    Expert Comment

    Greetings, keithbraithwaite !

    1. Check if Outlook is blocking the attachment.  You need to add the attachment extension in registry key Level1Remove

    2. This error could be caused by a recent update to Internet Explorer, MS06-015, as stated by kgreeneit. But here are easier fixes:  

    a. If you have Windows XP, copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
    click START > RUN and copy the line below into the Run box. Hit <Enter>

    =copy below here=
    REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
    =copy above here=

    b. There is an updated version released April 25 to fix the error.  Uninstall 908531 from Add/Remove Programs in Control Panel, and go to Windows Update to download MS06-15 anew.

    Best wishes!

    Author Comment

    I've sent him the line to copy into the "run" box.
    However, looking at the list of file extensions blocked by the update, I don't see the sort of extensions he's using: .doc and .pdf
    We'll see if the paste works
    LVL 97

    Expert Comment

    Keith, any update?

    Author Comment

    He's copied in the line - he'll let me know if the problem is resolved. He was away all weekend and I only just got my broadband connection back after a break lest evening...

    Author Comment

    Sorry to say that nothing has changed. Outlook still cuts out when he prints an attached file in Word.
    LVL 10

    Accepted Solution

    you could try and run the 'Detect and Repair' option from the help menu in Outlook to see if it is a problem with the install. Also, if it happening when he prints a word file, it could be an issue with the printer driver, so a reinstall of the printer driver should rectify this.

    if it is a problem with MS Word documents only, then you could do a search on the pc for the template (make sure you include hidden files and subfolders in the search). It is not uncommon for the template to become corrupted. When you locate the template, simply delete it - make sure that outlook and MS word are closed before deleting it. The next time Word opens up it should automatically create a new template.

    if all else fails, then just do a full uninstall and then reinstall of Microsoft Office and this should definitely resolve the issue.
    LVL 97

    Assisted Solution


    An addin or third party program is interfering with Outlook or Outlook itself has a corrupt file.

    1. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
    Do the same for INETCOMM.DLL

    3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    4. Start Outlook in Safe Mode.  Go to Start > Run and type

    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Your path to Outlook.exe may be a little different.

    5. Create a new Outlook profile.

    6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Author Comment

    You're quite right to have closed the question. My apologies. I have been overworked for the past couple of months. Haven't had time to breathe.
    My apologies to the people who sent in their suggestions - I've noted them and will try them whan I get time
    Keith Braithwaite

    Featured Post

    IT, Stop Being Called Into Every Meeting

    Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

    Join & Write a Comment

    Sorry for my English and Italian screenshots..... Problem: Every Year the number of E-Mails grow dramatically and the space that they take on Exchange Servers or .PST files, grow much more faster, once it was only text, now our E-Mail Archives …
    Use email signature images to promote corporate certifications and industry awards.
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
    To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

    734 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    20 Experts available now in Live!

    Get 1:1 Help Now