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Outlook 2003 - cannot open word attachments directly from a message, must save them first.

Have a user with Office 2K3 SP2 installed on XP SP2. Whenever he tries to open a word document attached to an email in outlook he must first save the document and then open it in Word directly. He cannot just double click on the attachment to open it in a temporary location as one might normally do. Also, I have tried a reinstall of office and had no luck in resolving this problem for him, what do you recommend to completely clean the system of Office so that I can cleanly reinstall it if necessary?

Thanks,

Kris
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BlackSealRocks
Asked:
BlackSealRocks
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2 Solutions
 
war1Commented:
Greetings, BlackSealRocks !

1. There may not be enough room to open the file. Clear the Temporary Internet Files and Temp folder files.  Then test.

2. If no joy, This error could be caused by a recent update to Internet Explorer, MS06-015.  

1. Here is a fix for the problem
http://support.microsoft.com/?kbid=918165
or
If you have Windows XP, copy the following to the clipboard (it's all one line even if wrapped in your browser - paste into notepad and remove line breaks if necessary, and copy again)
click START > RUN and copy the line below into the Run box. Hit <Enter>

=copy below here=
REG ADD "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Cached" /v "{A4DF5659-0801-4A60-9607-1C48695EFDA9} {000214E6-0000-0000-C000-000000000046} 0x401" /t REG_DWORD /d 1
=copy above here=

3. There is an updated version released April 25 to fix the error.  Uninstall MS06-15 from Add/Remove Programs in Control Panel, and go to Windows Update to download MS06-15 anew.


Best wishes!
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David LeeCommented:
Hi BlackSealRocks,

When a user double-clicks an attachment Outlook saves the item to disk and then uses the associated program to open it.  Outlook saves attachments in a special folder in this path: C:\Documents and Settings\<username>\Local Settings\Temporary Internet Files\OLKXX (where XX is a number generated by Outlook).  Local Settings is a hidden folder, so you'll need to turn on the ability to view hidden and system folders.  Check to make there is a folder in this path begining with OLK.  If there is, then empty its contents.  I'd also recommend checking the folder's permissions to ensure you can save to it.

Cheers!
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war1Commented:
BlackSeaRocks,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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BlackSealRocksAuthor Commented:
I have not been able to get over to the user's machine yet to test this. I do know however they they run with only User level rights, though I'm not sure if that would affect it. I will let you know as soon as I have the chance to check it.
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war1Commented:
BlackSealRocks, thanks for the update.
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David LeeCommented:
Hi, BlackSealRocks.

Any progress?
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BlackSealRocksAuthor Commented:
Apologies for the delayed reply,

As this user is an executive member of our staff, I made him a Power User on his PC in hope this would helo this problem and other little things since he is a mobile laptop users (like needing a Flash player update while away in Hon Kong). Since I have done this he has not had this problem to my knowledge. Perhaps it was a suer right issue. I will split the points so that it is fair.
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