Microsoft Office XP Pro hangs when saving documents in My Documents folder

Posted on 2006-05-25
Last Modified: 2006-11-18
Whenever I try to save a document (new or re-saving an old document) in Word, Excel or Front Page  by clicking on my-documents, save as and then save in (clicking the down arrow), the application hangs.  Re-clicking the down arrow adds the "(not responding) tag.  After about 30 seconds, I can move on.  As best I can tell, this began after I installed Adobe Acrobat Reader 7.07 a week ago.  I have tried uninstalling that application, but to no avail.  I have read elsewhere on this side about the Microsoft security update.  I did not install that one, and do not have the Verslid (or whatever that was called) running when I check task manager.   I have not upgraded to SP2 (running XP Home Edition) because of compatibility issues with some older tax software I need to run.  Any help with this would be appreciated.  The work-around to this problem is time consuming and impedes my productivity (the reason for the high point value).
Question by:dicknortonjr
    LVL 6

    Accepted Solution

    See if shutting down all your network connections (including any networks that may be defined on your firewire) fixes the problem. If so, the delay is caused by Word accessing the network during the shutdown and not getting a rapid response. When you turn off the network then Word doesn't try to access it, and the save is quick.

    Slow response is typically due to a slow "home" router or due to a drive letter that is mapped to an unaccessible drive. Try unplugging and plugging back in your home router to reset it. Use Windows explorer to find all your mapped drives, and see if any are not responding when you try to display the files on the drive.

    Author Comment

    Garlin, your solution was perfect!  I had previously mapped a laptop to my desktop to copy filed for a trip I was taking.  I forgot to unmap the drive.  When I disconnected it this morning after reading your comment, all the Microsoft products returned to working quickly as before.  Your answer was worth many times the monthly fee!  Thanks for your expert advice!!

    Featured Post

    What Should I Do With This Threat Intelligence?

    Are you wondering if you actually need threat intelligence? The answer is yes. We explain the basics for creating useful threat intelligence.

    Join & Write a Comment

    Have you ever had the experience that you had to follow 10 steps over and over again every time when you need to nicely forward an important email to your manager? Fear no more! With the help of the Quick Steps feature in Outlook 2010, your old chor…
    How many times recently have you prepared a presentation or emailed a document to a client and you have found that they have older versions of MS Office and they can not open the file you have prepared.  Although most visitors to this site are exper…
    The viewer will learn how to simulate a series of coin tosses with the rand() function and learn how to make these “tosses” depend on a predetermined probability. Flipping Coins in Excel: Enter =RAND() into cell A2: Recalculate the random variable…
    The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…

    728 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    17 Experts available now in Live!

    Get 1:1 Help Now