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Error 0x80070005 with Windows Update and SP2

After upgrading my home PC to SP2 I get error code:  0x80070005 when trying Windows Update.  It does this when trying to download and install "Windows Updating Software".  After looking through several of your articles, I downloaded and ran Filemon and Regmon.  I did not see any failure messages but there were several "not found" messages.

Windows Update worked fine with SP1.

Prior to running update, I disabled all McAfee AV and Firewall services as well as ended any tasks in Task Manager (Processes) that were not important.

Can you give some idea as to what I can try next.  I am logged on as administrator and this is Windows XP Professional though it is a stand alone PC (i.e., not networked).

Thanks!
  Doug
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sfsdtc
Asked:
sfsdtc
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1 Solution
 
LeeTutorretiredCommented:
Perhaps the info from this page will be of help:'

http://www.fermu.com/content/view/310/37/lang,us/

This error number means "access denied". Generally speaking, to the registry keys involved in Windows Update.

The workaround runs through verifing the permissions for this keys. To do it, we have to launch the registry editor, typing in "regedit", from Start/Run and navigate to the key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate

After selecting this key, go to Edit/Permissions. and see if for Administrator and System users Full Control is checked.

Besides, this issue is somewhat hard to solve due to it is possible that another keys are involved. A workaround it to use Regmon and see for what keys we get "Access Denied", but we also can restore the permission by default. This task can be done by going to command interpreter (start /run /cmd.exe) and type in this command, which runs in Windows 2000 and higher.

 

secedit /configure /cfg %windir%\repair\secsetup.inf /db secsetup.sdb /verbose
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FriarTukCommented:
re-register the Windows Update DLLs

copy & paste the below into a text file & name it winupdfix.bat, then run it

REGSVR32 C:\WINDOWS\system32\wuapi.dll
REGSVR32 C:\WINDOWS\system32\wuaueng.dll
REGSVR32 C:\WINDOWS\system32\wuaueng1.dll
REGSVR32 C:\WINDOWS\system32\wucltui.dll
REGSVR32 C:\WINDOWS\system32\wups.dll
REGSVR32 C:\WINDOWS\system32\wups2.dll
REGSVR32 C:\WINDOWS\system32\wuweb.dll
REGSVR32 C:\WINDOWS\system32\atl.dll
REGSVR32 C:\WINDOWS\system32\msxml3.dll
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MereteCommented:
You may have to uninstall your mcfee and use a simple one like avg.
http://www.majorgeeks.com/download886.html

Norton  has many known issues with xpsp2.
You could also uninstall xpsp2 from add remove programs and then  re-install it.
Did you install from a sp2  cd or download?

For whatever reason, the file branches.inf  located in C:\windows\inf  may be made ReadOnly.  
Clear this ReadOnly flag and the installation of the updates should work.
 
Unhide your system folders
The inf folder is hidden.  
Click Start, select: Run, type the following:   %windir%\inf  Press OK  

Error 0x80070005
http://www.eventid.net/display.asp?eventid=4609&eventno=1993&source=EventSystem&phase=1
 
You receive an "Access is denied" error message when you try to install
 Windows XP Service Pack 2 or Windows Server 2003 Service Pack 1
http://support.microsoft.com/kb/873148

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LeeTutorretiredCommented:
sfsdtc, any feedback?
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sfsdtcAuthor Commented:
I tried the first two suggestions including the secedit but this didn't work.  I'll try the other suggestions Tuesday evening and update this item with the results.

Thanks!
  Doug
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MereteCommented:
Also looking at your first comments:Windows Update worked fine with SP1
Have you added the windowsupdate page to your trusted sites.
I had to do this this.
You receive error messages when you use Windows Update through a proxy server or a firewall
http://support.microsoft.com/?scid=kb;en-us;241783
http://safety.live.com/site/en-Us/article/updateproblems.htm

How To Fix Windows Update
http://wiki.castlecops.com/How_To_Fix_Windows_Update





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sfsdtcAuthor Commented:
When I tried the "REGSVR32 C:\WINDOWS\system32\wuaueng.dll", it failed with 0x80070005.  Since this is the same error I get trying to do the update, I'm guessing this is the problem.  FYI... I didn't uninstall McAfee but I have all of it's services disabled.

I'll try the other suggestions to see what happens but can you tell me how to resolve the above issue?

Thanks!
  Doug
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MereteCommented:
Uninstall xpsp2 from ad remove programs, use only a cd to run the updated operating system.

before updating

Windows Update will install the latest version of DirectX. It is still a good idea to check what version you are running and make sure you have the latest version of DirectX installed prior to installing any Drivers. Got to "Start", "Run", type in "Dxdiag" and select "OK". Under the "System" tab, "DirectX Version" check that you have the latest version that is available from the DirectX Home Page.http://www.microsoft.com/windows/directx/default.aspx

The Windows Genuine Advantage, Is your windows Validated
http://www.microsoft.com/genuine/downloads/whyValidate.aspx

Defrag the hdd get all the updates for xpsp1 first.
Then scan for corrupt files .
update the bios.
Check for malware.
.Ensuring xpsp1 is fully functioning you should have no problems after installing xpsp2.
Fully functiong is that it meets the requirements for xpsp2.
Order Windows XP Service Pack 2 on CD
http://www.microsoft.com/windowsxp/downloads/updates/sp2/cdorder/en_us/default.mspx
Dis-able the internet connection if on a dsl.
 all virus programs/ firewalls/ spyware monitors/ prior to running xpsp2 setup
----------------------------------------------------------------------------------------------------------------

Click Start > Run > Type the follow commands in the Open box (one at a time,
in sequence): <<<<<


REGSVR32 C:\WINDOWS\system32\wuapi.dll
REGSVR32 C:\WINDOWS\system32\wuauclt.exe
REGSVR32 C:\WINDOWS\system32\wuaueng.dll
REGSVR32 C:\WINDOWS\system32\wucltui.dll
REGSVR32 C:\WINDOWS\system32\wups.dll

Next, register Atl.dll

REGSVR32 C:\WINDOWS\system32\atl.dll

Access Windows Update again.

 Give 'Everyone' total control on the
COM+, DCOM and the installs should run.
 
Merete
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FriarTukCommented:
after removing sp2
after downloading & installing the window genuine validation tool
also download & install bits2.0

http://www.microsoft.com/downloads/details.aspx?FamilyID=b93356b1-ba43-480f-983d-eb19368f9047&DisplayLang=en

then try re-registering the dlls i listed
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sfsdtcAuthor Commented:
Thanks for the suggestions.  Unfortunately, I cannot go back to my previous SP1 system.  When I had the problem after installing SP2, I thought I'd try using a newer Windows XP CD that already had SP2 on it so I used this to upgrade.  In Add/Remove programs, there is only an uninstall Windows XP option (not just SP2).  I'm afraid if I try this, it will completely uninstall Windows XP.

I'll try some of the other suggestions but if they do not work, I'll just leave the system as it is.  It's going to be faster (and better) just to either get a new HDD for this computer and install XP from scratch or a new computer that already has XP SP2 on it.

I'll leave this open just in case one of the other suggestions fixes this problem.  I'll close it if 1) something does in fact fix the problem or 2) I give up and get another HDD or computer.

Thanks all for your help!
  Doug
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FriarTukCommented:
a new drive with a fresh install is a wise choice, just slave your old drive to it & copy all of your data off of it, then reformat it & save it as a backup drive.
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MereteCommented:
sfsdtc  did you perform a clean install ? Did you provide the xpcd key that is at the rear of your tower when you used this xpcd as an upgrade.
>>When I had the problem after installing SP2, I thought I'd try using a newer Windows XP CD that already had SP2 on it so I used this to upgrade.

Your install may not be quite right, please use the guide below on how repair xpsp2. :)

How to use the Automatic Recovery feature to recover your computer or your Tablet PC if the Windows XP Service Pack 2 Setup program is not completed successfully.
Topics
Recover your computer to a bootable state and remove Windows XP SP2

Collect information about the Windows XP SP2 installation and about your computer or Tablet PC

REFERENCES

Method 1: Remove Windows XP SP2 by using the Add or Remove Programs tool in Control Panel

Method 2: Remove Windows XP SP2 by using the Spuninst.exe command-line command

http://support.microsoft.com/kb/875355
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Elixir2Commented:
Install WinXP SP3... it fixes this issue for me.
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