160 GB Seagate Causes Reboot of Windows XP Professional
Client experienced a complete lock-up in Windows XP and was forced to turn off power (Ctl-Alt-Del failed). Ever since that time, client’s HDD has caused Windows XP Professional to reboot. The original drive is an Ultra ATA/100 IDE drive.
If installed as a master HDD, and booted in safe-mode, the restart occurs while the line for loading Mup.sys is displayed. I determined that the HDD was the cause of the restarts, as opposed to another component, by a) replacing the hard drive and reloading Windows XP on the new drive and booting successfully off of the new system; b) using the original HDD in a completely different system as both hard wired Master, or as hard wired Slave, and getting the same reboot scenario on the completely different system. I tried accessing the HDD also from a Windows 2000 server with the same result.
In addition, client purchased an HDD enclosure. Client then tried accessing the original HDD from the computer once Windows XP had loaded off of the new HDD. Windows identified a new USB storage device, noted the Seagate model number, and then immediately restarted. The same result happened on the entirely different Windows XP system that I used in my office, and happened on the Windows 2000 server that we tried it on.
Please note that we have tried different cables, hard wired Master settings, hard wired Slave settings, and cable select settings, and in all cases, the first time at which Windows recognizes the drive, the computer almost immediately restarts, though, again, it happens after the drive itself and the model number have been noted.
The drive is also recognized by all CMOS software on all three computers used.
Please also note that the data on the drive can be accessed in as much as the computer will begin a Windows XP boot off of the original HDD when it is set as the Master or is the only HDD in the computer. The restart does not happen until the Mup.sys line shows on safe-mode boot.
Also, have tried to do dirty install of Windows XP, but when the disk is wired into the system, I can’t get far enough in the windows setup to actually direct an install before it crashes. I can’t remember the exact point at which the setup crashes, but I do know I couldn’t get an install done before crash. Similarly, I was not able to run the recovery consol. Same restart problem when I tried. Finally, I could not run chkdsk or fdisk from dos, as those were not able to see the disk.
If family photos and numerous other documents not recently backed up were not on there, I would try reformatting.