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Domain Name hijacking

This might be a little off the beaten path.  I transferred my DNS address from one hosting site to another.  After having my domain name on another hosting site for about  6 months the old hosting site I transferred the domain name from automatically billed me for hosting. When I disputed the charge on my credit card my domain name no longerworked  and I cannot get to my site.  I contacted my present hosting site and was told that my DNS address had been changed back to the old hosting site.  I checked the WHOIS site and found that the hosting site had changed all my information for my domain name to their information.  Is this legal?  Please note, that I had this domain name before I had applied to this company for hosting. What can I do?
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charliebcc
Asked:
charliebcc
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1 Solution
 
GUEENCommented:
I'd be curious to know what hosting company did this? It is common practice for some hosting services to offer you a free domain if you host with them. But, to move it over to another hosting service and then to have the previous hosting company change all the information pointing back to them is wrong but not unheard of. It sounds like your new hosting company did not transfer the domain but simply had your prior company point the nameservers to your current host.

In the past I have raised quite the ruckus on a few hosting sites about one domain problem or another and always ended up with a positive resolution (from the company.) I find that if you post on blogs or high traffic sites that can kill off their ratings that they may be able to come up with a viable solution fast. As a last resort you can also contact the Better Business Bureau in the area. It all depends on who they are - if they are some little rinky outfit who does not care about their ratings - then you probably won't be able to cause much of a stir.
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Sam PanwarSr. Server AdministratorCommented:
Hi,

yes contact to your hosting company. If you have your domain control panel and registrar have not locked your domain name then you can easily do it.

Any domain have necessory two record to point to any server are

NS record
A record

Check the NS record and your A record must be that server on which you want to redirect

More information about your domain DNS see

www.dnsstuff.com

for domain status

whois.ws

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charliebccAuthor Commented:
I can't get into the hosting company's site because my password is not valid.  If I could get in I would have changed the DNS addresses.
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GUEENCommented:
Password is not valid with what hosting company? Have you talked to your current company about this situation?
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charliebccAuthor Commented:
The webhosting company that I am having the trouble with is named hostfor2bucks.com. I tried to use my old password with them but it did not work.  My present hosting company told me about the problem and said they cannot do anything about it as hostfor2bucks.com changed my DNS settings on my domain name.  This former company is very difficult to contact.  I have called them many times and have left voice messages but they never return my calls.  I have written numerous emails and they return these very slowly with little information.  
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shalomcCTOCommented:
Who is the registered owner of the domain?
Find out by doing a whois query.
It is obvious that the hosting company is the administrative contact, but IF you are the rehistered owner then you can do something about it.

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charliebccAuthor Commented:
I WAS the registered owner.  That is what I am talking about.  NOW, the registered owner is this hosting company which has hijacked my domain name and I can't seem to do anything about it. That is the reason I am asking for help.  If you know of a way to contact some controlling authority that can intecede in this matter please let me know.  Thanks for your help.
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shalomcCTOCommented:
Charlie,
All domain registries have domain dispute protocols.

Just to be sure that we talk about the same thing, I will outline the information included in a domain record:

A. The registrant. This is the legal entity (person, company, organization) that owns the domain.

B. The administrative contact: this is the entity that acts on behalf of the registrant and has authority to change everything in the domain record, except the registrant.

C. The technical contact. This is the entity that manages technical aspects of the domain, for example DNS.

If you query the "expert-exchange.com" domain, you find the following:

Registrant:
Experts Exchange, LLC
   P.O. Box 2781
   Paso Robles, CA 93447
   US

   Domain Name: EXPERTS-EXCHANGE.COM

   Administrative Contact:
      Miller, Austin            austin@experts-exchange.com
      Experts Exchange, LLC
      P.O. Box 2781
      Paso Robles, CA 93447
      US
      (805)787-0603 fax: 999 999 9999

   Technical Contact:
      Gardner, Brian            brian@experts-exchange.com
      Experts Exchange, LLC
      P.O. Box 2781
      Paso Robles, CA 93447
      US
      805-787-0603 fax: 999 999 9999

   Record expires on 14-Jul-2013.
   Record created on 15-Jul-1996.
   Database last updated on 29-May-2006 08:46:22 EDT.

   Domain servers in listed order:

   NS5.EXPERTS-EXCHANGE.COM     64.156.132.253
   NS6.EXPERTS-EXCHANGE.COM     64.156.132.252


If I were to somehow change the registrant to be my company, or to change the admin contact to be me, expert-exchange would turn to the registrar, in this case Network Solutions, to complain.

The question is: who was the registrant/owner before the dispute, and who is it now?
If you were or still are the registrant, then contact the registering agency immediately and seek their assistance.
If the hosting company was and is the registrant, then your only option is a civil suite in court.

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GUEENCommented:
As Shalomc pointed out above - yes you are/were the *registered owner* - that means you owned the *domain* only for the period of time that you had paid for it.

As far as hosting service - if you do not host on your own box then you probably pay a hosting service to host your domain.  You really are not giving us enough information to be able to check this out.

Can you just tell us the name of your domain?
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charliebccAuthor Commented:
The domain name is thetropicalpub.com I registered it in May of 2001 and it is up for renewal next May, 2007.   I can't remember the registrant at the time I registered it, it might have been Godaddy.com.  I have never had a problem with this domain name, that is why, unforutnately, I don't have any record of the registration anymore. All I am trying to do is get this site up and running.  I have paid the hosting company and they still will not respond or release my domain name.  If you need any more infomation let me know. By the way, the hosting company in question is hostfor2bucks.com
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shalomcCTOCommented:
The registrar is Enom Inc. They manage the records of the domain ownership and domain contacts.
Call them about this matter.
Get your terms right:

Registrar = eNom. The registrar manages the records of the domain.
Registrant = Whoever is listed as the domain owner.
Registering agency/service = hostfor2bucks. They act as middlemen between you and the registrar and usually provide value added services like hosting.

Today hostfor2bucks is the registered owner in eNom's records.
If at any time you were in their records - then eNom may help you. There was some change on May 17th.
Otherwise go legal (or postal).


========================================================

Registrar:     ENOM, INC.
Status:        REGISTRAR-LOCK  [the normal status for a domain when it is locked]
Dates:         Created 09-may-2001   Updated 17-may-2006  Expires 09-may-2007
DNS Servers:   NSRS1B.HOSTFOR2BUCKS.COM  NSRS1A.HOSTFOR2BUCKS.COM  

Registration Service Provided By: HOSTFOR2BUCKS.COM
Contact: hostmaster@hostfor2bucks.com
Visit: http://www.hostfor2bucks.com
      
Domain name: thetropicalpub.com

Registrant Contact:
   HOSTFOR2BUCKS.COM
   HF2B COM (abuse@hostfor2bucks.com)
   +1.6789850061
   Fax: +1.6789859207
   2090A HWY 317#317
   Suwanee, GA 30024
   US

Administrative Contact:
   HOSTFOR2BUCKS.COM
   HF2B COM (abuse@hostfor2bucks.com)
   +1.6789850061
   Fax: +1.6789859207
   2090A HWY 317#317
   Suwanee, GA 30024
   US

Technical Contact:
   HOSTFOR2BUCKS.COM
   HF2B COM (abuse@hostfor2bucks.com)
   +1.6789850061
   Fax: +1.6789859207
   2090A HWY 317#317
   Suwanee, GA 30024
   US

Status: Locked

Name Servers:
   NSRS1A.HOSTFOR2BUCKS.COM
   NSRS1B.HOSTFOR2BUCKS.COM
   
Creation date: 09 May 2001 10:41:34
Expiration date: 09 May 2007 10:41:34
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charliebccAuthor Commented:
Thanks for the help.
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