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Error on Crystal Enterprise

Posted on 2006-05-26
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Last Modified: 2008-03-03
I have developed reports using crystal 9 and have uploaded on crystal enterprise to run automatically and emailed to some people everyday.
once in a  month or like 15 days we will get an error saying "Error Message: Crystal Reports: Print Engine Error" we have to run it manually for that perticular day.Anyone knows about this why its happening and how it can be solved.Please do let me know ASAP.
thanks
kiran
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Question by:Ashwin_shastry
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Expert Comment

by:mlmcc
ID: 16769208
Are you running other reports at the same time?

Is it the same day each month?

Is the report load heavier the day it happens?

You may have a license limitation.

mlmcc
0
 

Author Comment

by:Ashwin_shastry
ID: 16769512
we have so many reports which are scheduled around that time.
nope its not the sameday on each month.it varies
one happened on 15th ,24 and 25 of consecutive months.
the report is normal meaning not much of load.
what do you mean by license limitation and how do i get to change?
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LVL 101

Expert Comment

by:mlmcc
ID: 16769757
I am not sure.  I know Crystal has limitations on the number of simultaneous connections or reports running at the same time.

mlmcc
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Author Comment

by:Ashwin_shastry
ID: 16770148
does it work if i schedule the report for some other time where there are not much of reports running at that time?
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Expert Comment

by:mlmcc
ID: 16773005
Is that a question?

mlmcc
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Author Comment

by:Ashwin_shastry
ID: 16799652
yes
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Accepted Solution

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mlmcc earned 1000 total points
ID: 16804097
To get more licenses call Crystal/Business Objects

mlmcc
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Expert Comment

by:mlmcc
ID: 16955787
Glad i could help

mlmcc
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