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No Cusomt Dictionary was Open when sending an email from Outlook 2003

Posted on 2006-05-26
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Last Modified: 2008-01-09
I get the error in the title when a user sends an email message.  You have to click ok and the message gets sent.

Office 97 (less Outlook) is also installed on the machine.  It has no issues with spellcheck at all.

Thanks
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Question by:regosnell
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Expert Comment

by:war1
ID: 16769250
Greetings, regosnell !

The problem is the incompatiblity between Outlook 2003 and Office 97.  If you were using Office 2003, you would not see the error.  Make sure you have the latest updates for Outlook 2003 and Office 97.

If you cannot upgrade to Office 2003, you can use ClickYes to auto click through the error message
http://www.contextmagic.com/express-clickyes/

Best wishes!
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Author Comment

by:regosnell
ID: 16769833
OK, I am going to try and see if perhaps Office 97 ad outlook 2003 are not patched.
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Expert Comment

by:war1
ID: 16770041
Here is the Office update site.
http://office.microsoft.com/en-us/officeupdate/default.aspx

Click on check for update on the left menu.
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Author Comment

by:regosnell
ID: 16770281
Unfortunately Outlook 2003 and Office 97 are fully patched.  The unfortunate part is that no other system running the same configuration is having the issue.
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Expert Comment

by:war1
ID: 16770441
In Word option menu, Spellcheck, make sure Custom Dictionary is enabled.  Uncheck the setting. Exit. Recheck the setting. Save. In Outlook option menu > Spellcheck, make sure Custom Dictionary is enabled.

If no joy, uninstall and reinstall the Spellcheck in Office 97.
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Author Comment

by:regosnell
ID: 16770461
OK will try and let you know
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Expert Comment

by:war1
ID: 16790956
regosnell, any update?
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Author Comment

by:regosnell
ID: 16791433
Hping to have one tomorrow.  With the three day weekend and all, today has been busy.
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Author Comment

by:regosnell
ID: 16842551
Sorry for the long delay.

So I performed the unckecking of the dictionar file saved it opened word, it created a new one, and then I checked both dictionaries in Word.  Closed Word.

Opened Outlook.

Went to edit the dictionary and received:

Cannot find the \custom.dic file
Do you want to create a new file?
Yes, No, Cancel

I choose No.  But it doesn't matter as choosing yes doesn't acutally create it as Outlook will go back to being unable to find it again.

So I did a test email message.

Upon sending, I get the message:

No Custom dictionary was opened.
OK

I select OK, the message repeats, select OK again and the message gets sent without spell check being run.
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LVL 97

Expert Comment

by:war1
ID: 16843600
Then the problem is the incompatibility between Outlook 2003 and MS Office 97.  Can you upgrade Office 97 to Office 2003?
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Author Comment

by:regosnell
ID: 16843660
No I can't.  We are not licensed for it.  See, if the answer is you can't run office 97 less Outlook with a stand alone version of Outlook 2003 then I would expect to see it with my other 120+ users.

Don;t know if this helps, but I do remember that this user once had offline files for Outlook.  Since we changed over to exchange 2003 he has not.  I doubt it is related, but I figure worth mentioning.
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Author Comment

by:regosnell
ID: 16889016
I made the user a local admin and then logged in as user and sent an email.
Removed rights and repeated.  Odd, but at least it works now.
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