Email forwarding

Posted on 2006-05-26
Medium Priority
Last Modified: 2010-03-06

My firm is running Windows 2000 AD, Exchange 2000 Enterprise and Blackberry Enterprise Server 4.0.  We have a mailbox called "helpdesk" where users will send helpdesk requests.  Since our IS deparment does not have a way to monitor the helpdesk 24/7, is there a way to configure this "helpdesk" mailbox to forward emails to our Blackberries ONLY after normal working hours?  I'm looking at 6:00pm-5:00am during the week and all weekend long.  Any suggestions would be apprciated.
Question by:presstek
  • 2

Expert Comment

ID: 16770510
The only thing I can think of is setting up a distribution group with the admins in that group, and then in Exchange General/Delivery Options enter the distro group in the Forward To area (obviously you'd want it delivered to both helpdesk & distro group). As far as how to get it to only send during certain hours I think you're in an all or nothing situation. Either helpdesk gets blackberry notifications all the time or none of the time.

Author Comment

ID: 16790667
I don't have an issue with setting up the distribution group for notifications.  The big issue is figuring out if it is at all possible to send during certain hours.

Accepted Solution

folksamerica earned 250 total points
ID: 16790731
Exchange does not have this functionality.

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