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Outlook 2000, no drop down menus

Posted on 2006-05-26
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Last Modified: 2010-04-08
Client says he did something with keyboard/mouse causing Outlook to lose all drop down menus.  Does not even see the "File", "Edit", "View", etc. options.
I've tried all (I think) function key options (w/ctrl or alt and plain), to no avail.
Thoughts?
GK
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Question by:kaplang1
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war1 earned 1000 total points
ID: 16772177
Greetings, kaplang1 !

1. Toolbar template could be corrupt. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is hidden file. To unhide hidden files, Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
Do the same for INETCOMM.DLL

3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

4. Start Outlook in Safe Mode.  Go to Start > Run and type

"c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

Your path to Outlook.exe may be a little different.

5. Create a new Outlook profile.
http://www.outlook-tips.net/howto/profile.htm

6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

http://support.microsoft.com/?kbid=291614

Best wishes!
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by:war1
ID: 16791060
kaplang1,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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Author Comment

by:kaplang1
ID: 16791623
I will not be able to try any of the suggestions from War1 from May 26 until at least next Monday.  So, I won't be able to give an answer as to whether anything worked until that time.
Thanx!
George
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LVL 97

Expert Comment

by:war1
ID: 16791642
George, thanks for the update.  Next Monday will be fine.
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