Outlook 2000, no drop down menus

Posted on 2006-05-26
Last Modified: 2010-04-08
Client says he did something with keyboard/mouse causing Outlook to lose all drop down menus.  Does not even see the "File", "Edit", "View", etc. options.
I've tried all (I think) function key options (w/ctrl or alt and plain), to no avail.
Question by:kaplang1
    LVL 97

    Accepted Solution

    Greetings, kaplang1 !

    1. Toolbar template could be corrupt. Reset the Outlook toolbar template. With Outlook close, do a search for and rename outcmd.dat file. Restart Outlook and a fresh outcmd.dat file will be recreated.

    Outcmd.dat is located in C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder. It is hidden file. To unhide hidden files, Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders". Click OK.

    2. Register an important Outlook file. Go to Start > Run and type regsvr32 OLE32.DLL
    Do the same for INETCOMM.DLL

    3. Disable Outlook Addins.  Go to Tools > Options > Other > Advanced Options > Addin Manager or COMM/Addins and disable the addins.

    4. Start Outlook in Safe Mode.  Go to Start > Run and type

    "c:\Program Files\Microsoft Office\Office\Outlook.exe" /safe

    Your path to Outlook.exe may be a little different.

    5. Create a new Outlook profile.

    6. Repair Outlook. With Outlook open, go to Help > Detect and Repair.

    7. If no joy, reinstall Outlook.  Go to Add/Remove Programs and highlight Microsoft Office. Click on Install/Uninstall.  A menu will pop allowing you to choose repair or reinstall.

    Best wishes!
    LVL 97

    Expert Comment


    We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

    Thanks, war1

    Author Comment

    I will not be able to try any of the suggestions from War1 from May 26 until at least next Monday.  So, I won't be able to give an answer as to whether anything worked until that time.
    LVL 97

    Expert Comment

    George, thanks for the update.  Next Monday will be fine.

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