SBS Exchange 2003 - Need to track message 3months old

Posted on 2006-05-26
Last Modified: 2010-03-06
I have a client that says that they never received an email sent in February.

How can I see whether the email hit the server and then the user's mailbox?

Thanks in advance.

I remember this being easier in 5.5. hmmm?
Question by:cepolly
    LVL 27

    Expert Comment

    Did you check in message tracking?
    This is in the Exchange System Manager.
    But it would have had to have been enabled at the time the message was sent.
    LVL 5

    Expert Comment

    You can easily do this using the message tracking feature. in Exchange 2003.

    to enable message tracking on the database follow the below steps.

    1. Start Exchange System Manager.
    2. Locate the Servers container. (NOTE: The Servers container can be at the top level if no Administrative Groups are defined or displayed. If Administrative Groups are defined or displayed, the container can be found in the relevant Administrative Group container. )

    3. Expand the Servers container to see the list of servers.
    4. Click the server on which you intend to enable tracking.
    5. Right-click the server, and then click Properties.
    6. On the General tab, click to select the Enable Message Tracking check box.
    7. Ensure that the log file maintenance information suits the needs for logging.

    this will get message tracking enabled on your server

    after this to track that specific message you need to go down to Tools => Message tracking centre.
    then follow the below steps

    1. In the recepients part insert your clients email address and then in the date and time keep the entire february month.
    2. This will jot down all messages received by your client.
    4. Now if you want to be more specific you need to know the when that message was sent to your client so that you can give that date.
    5. If the message was received by the server it would be shown in the list.
    6. To check the details about the message weather it was transferred to your clients mailbox or not you can simply click on that message.
    7. It will show you in details route of the message how it went.

    Please do let me know if you face any problems in following this.

    Alternatiely you can also check the below links.

    Exchange 2003 Message Tracking and Logging

    How to enable message tracking in Exchange 2000 Server and in Exchange Server 2003;EN-US;246856

    The Exchange Message Tracking Center or How to Save Your A$$ in a Pinch


    Please do let me know if there is anything else i can help you with

    Abhijeet Kulkarni.
    LVL 74

    Expert Comment

    by:Jeffrey Kane - TechSoEasy
    Since it's SBS, you may be in luck if the message was deleted within the last 60 days because by default, if you've run the backup configuration wizard SBS will set the Exchange Deleted Item retention to 60 days.  So, it's possible that a message received by someone in February would still be available to see.

    You need to either log in as that user, or add that user's mailbox to your Outlook profile (which would require that you grant your profile full mailbox access to that person's mailbox).  Then you have to actually look in each folder separately.  Click on "Inbox" and then Tools > Recover Deleted Items.  If you don't see the message, try Deleted Items, then Tools > Recover Deleted Items, etc.

    It's worth a shot if you are trying to prove that an employee has lied about receiving something.  :-)

    LVL 1

    Author Comment

    Thanks for the responses.

    However I have tried both of these methods to no avail.

    The problem is that the email is 90 days old and this particular client deletes email immediately after reading and printing them. I know, I know, it drives me crazy. lol.

    Let me go through the steps again and I'll let you know what I find.

    LVL 4

    Expert Comment

    You might be able to restore the mailbox if you have a backup that falls within the 60 days retention time and exmerge the contents to a pst, turning the dumpster settings on so it will also export the deleted items still within the retention time.

    If you have backups from around the time the message was received, you might still have the message tracking log files as well (if these are included in your backup strategy). You can simply restore these and copy them in the directory where you have the current logs to do a message tracking for the message.
    LVL 1

    Author Comment

    This one cannot be resolved as the suggestiosn relate to turning on message tracking 1st. It's too late. Message tracking was off.

    Also restoring from backup is not feasible.

    Thanks for help.

    Accepted Solution

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