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Norton Internet Security blocks internet access

My girlfriend has norton anti virus and norton internet security installed on her compaq pc. Whenever norton internet security is enabled, she cannot access the internet. But when internet security is disabled, she can access it. I am curious as to what you guys think the problem is. (un-installing norton and getting AVG is not an option as she just bought norton) I am thinking that she has blocked ie getting to the internet potentially...

Any thoughts? Thanks!

ASKER CERTIFIED SOLUTION

purfus

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purfus

BTW, be sure to disable Windows Firewall sense there's no need to run two firewalls. Not that I would trust the security of my computer to norton or microsoft.

shambhusingh2004

Please make sure that your Internet connection is enable/trust in McAfee firewall.

Warm Regards,

Vipin Gupta

Purple_Sky

I dont think your computer is under an attack by intruders.. Check the intrusions settings. Check under worm protection and disable. When norton thinks there is an intrusion attack it blocks the internet for 30 mins. Simply disable it.

TheRookie32

ASKER

Where in internet security do i make an 'exception' for internet explorer?

Purple_Sky

Correct me if i am wrong pls. You are online but can not use the IE ? Or your internet access is totally blocked ?

start - run - cmd
and type
ping www.yahoo.com

Do you get results ?

TheRookie32

ASKER

Its my girlfriends computer... i am on my computer.

Purple_Sky

did you run the ping command on your gf's computer ?

SOLUTION

hack-4-good

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Purple_Sky

@hack-4-good mcafee is worse then norton. norton is plain bloatware but mcafee is the virus itself in my book.

purfus

Lol, your hack and purple you two just made a new friend :) The enemy of my enemy is my friend.

charan_jeetsingh

hi ....i beleive norton is worth throwing in trash, but since u/ur gf has bought it...u need to add one simple rule to its firewall. In the personal firewall, add a rule to allow all kind of traffic to ur machine..... All u need to do is to Say Allow ANY to ANY....i am not sure how known u are to comp....so let me check some link to help u................

i think i have found one...

http://www.symantec.com/techsupp/home_homeoffice/index_ts.html

u have 2 options here.....just select as per ur req...

Regards
Charanjeet Singh

TheRookie32

ASKER

excellent suggestions guys thanks, as soon as i can get access to her pc again i will make some of the changes you recommended. (and try to get her to un-install norton!) ;)

purfus

Lol, good luck with it. I fought with a friend for over 3 years on the whole symantec is crap subject. Their PC would crap out every 6 months and always ran really poorly. Like I said for 3 years they insisted on using norton everything despite everything I said. Finally I convinced them to get rid of it. And what do yeh know... Their PC runs great and has been stable for a year.

Dale May

Here is a link for your g/f to use to completely remove all traces of Norton and symantic. I got wise. Can you guys believe it I thought I really was someone when Norton asked me to help in thier Norton A/V beta program. Needless to say it wiped my computer and a leason learned. I think one of the problems that I seen and experienced is that the major computer manufactures give a "free" 15 month trial to Norton AV. Once used it's is on your system and people do what they are told and updated it year after year. I am using Sygate now and am very happy with it. Good luck!!
Do you have Norton's installed on this machine? If you do uninstall it completely from add/remove programs, use this to get rid of the rest of it

http: / / www. mickelson. org/ files/ zips/ nonav. zip

and do a start<search for symantec all folders and files and opt for advanced search hidden files and folders. Delete all you find. Try NOD 32 for free for 30 days http: / / www. nod32. com/ scriptless/ download/ trial. htm

d_may