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Recovery Console

Posted on 2006-05-27
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Last Modified: 2011-09-20
I have a Gateway Laptop - with XP installed.  I have installed the Recovery Console - but each time I boot into the Recovery Console, I get a BSOD:

Stop 0x0000007b

I can boot normally.  

Any ideas as to what I can try?

Thanks,
C
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Question by:acrocat
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by:nobus
ID: 16774538
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by:FriarTuk
ID: 16774868
try removing recovery console, it may not like the gateway recovery partition
http://support.microsoft.com/kb/216417/en-us    "xp install recovery onto drive"
http://support.microsoft.com/kb/555032/en-us    "xp remove recovery startup menu from drive"
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Expert Comment

by:Mohammed Hamada
ID: 16775262
do chkdsk scan to your computer...

Click Start --> run --> type cmd and enter
type Chkdsk /f /r and enter
Restart your computer and wait for the scan to be finished ....

Then click start --> Run --> type sfc /scannow      "Insert your win xp cd and wait for the installation to be finished".
Remove RC, take the instructions from the link provided by FriarTuk then reboot and reinstall it again..


see this also...

http://support.microsoft.com/default.aspx?scid=kb;en-us;324103
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by:Merete
ID: 16778105
acrocat  does this computer come with an inbuilt hidden reovery partition?
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by:Merete
ID: 16778136
Gateway recovery system guide PDF
http://support.gateway.com/s/Manuals/Desktops/8510406.pdf

Restoration options
You can choose from three system restoration options during the
restore process:
■ Non-Destructive System Restore (Recommended) recovers the
operating system, all programs, and hardware drivers that
were installed at the factory. Your data files should not be
damaged with this process.
■ Full System Restore (Destructive) reformats the hard drive and
restores the system software as it was when you purchased
your computer. Your data files are not restored with this
process.
■ Full System Restore (with Backup) (Advanced Option) moves
the contents of the hard drive to the C:\My Backup folder and
installs a new copy of Windows XP. This option saves your
existing data files, but all programs must be reinstalled and
the program settings reconfigured. You need at least 4 GB
of hard drive space to use this restore option.
Important
If the hard drive is damaged, you may need to restore the
system software from the Recovery discs instead of from the
hard drive.
Restoring the hard drive from the hard drive
backup copy
To restore system software from the hard drive backup copy:
1 Restart the computer, then press F11 when prompted to start the
restore process. The System Recovery program starts. You have
three seconds to press F11 before Windows starts.
2 Click a system restore option. For more information, see
“Restoration options” on page 5.
■ Non-Destructive System Restore (Recommended)
■ Full System Restore (Destructive)
■ Full System Restore (with Backup) (Advanced Option)
3 Follow the on-screen instructions to complete the system
software restoration process.
Caution
The Full System Restore option deletes all files on your hard
drive. Make sure that you back up all personal files.
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Expert Comment

by:FriarTuk
ID: 16806022
hey acro, plz comeback & respond so we may assist you better.
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by:acrocat
ID: 16813835
OK - sorry about that... :)

I have figured out the peoblem is that the XP console/XP CD does not have the drivers to see the SATA drive, which is why it is blue screening.

SO... after looking in vain for these drivers I am at a loss.

CS
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by:Merete
ID: 16813861
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by:acrocat
ID: 16813905
:) I actually went to Staples and got one last week.  I tried the link above - and put the drivers on the floppy.  WhenI hit F6 it gives me a dialog to choose from one of 4 drivers that are on the floppy.  (I have done this a bunch of times, each time selecting each one of them).  It loads the drivers - and then tells me that no hard drives are found, as if it doesn't have the right driver... <argh>

CS
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by:Merete
ID: 16814066
they should be on the windowsxp cd, have you tried copying these off an xpcd put on a floppy disc then F6. see if that works, You may find it will accept  these.
Put XP setup in, boot to that by pressing a key etc.
4. When the setup is loading press f6 when prompted at the bottom of the screen (within the first 30 seconds of booting to the CD) to configure your drive (it says SCSI but SATA / SCSI are closely linked).

NOTE: Nothing will appear to happen and you may think you missed it, XP will load some files then bring up a hard disk configure option screen -- press S to specify i device i think it is

5. put the driver disk in -- XP needs drivers for the device as SATA was out AFTER XP was launched

6. Pick your device from the list

quit installation.
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by:Merete
ID: 16814077
I hope your experienced enough to peform the 2nd suggestion, please donot attempt that unles you understand it. We dont want setup to start ok.
Cheers Merete
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Author Comment

by:acrocat
ID: 16814273
I'll give this a shot in the AM... - so if I understand you correctly, you want me to boot off of the XP CD instead of the Recovery Console, right?

CS
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Assisted Solution

by:Merete
Merete earned 1000 total points
ID: 16814570
you will still need the floppy disc  drivers I think, been a while cant remember, take off the drivers for sata off the xpcd or your mainboard cd should have these.

set the bios to boot off xpcd yes,
But  boot to recovery press any key to start setup etc press f6
Look here:
http://www.seagate.com/support/kb/disc/faq/sata_detect.html
and here
http://www.theeldergeek.com/slipstreamed_xpsp1_cd.htm

 How to install and use the Recovery Console in Windows XP
http://support.microsoft.com/kb/307654/
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Expert Comment

by:Mohammed Hamada
ID: 16817673
For SATA drive you should select the VIA 8237 SERIES ATA from the following list which show up when you press F6

Intel IAA_RAID
GIGARAID
SiIBASE
SIRAID
SCSI
PROMISE 20276 ATA
PROMISE 20276 RAID
PROMISE 20265 ATA
PROMISE 20265 ATA (XP)
PROMISE 20265 RAID
PROMISE 20265 RAID (XP)
VIA 8237 SERIES ATA  <<<<<< SATA
SI13114
SI13114 RAID
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by:Merete
ID: 16821440
Thank you moh10ly  I havent done this for a while appreciate your suggestion
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by:FriarTuk
ID: 16887321
hey acrocat, what's your status? plz provide feedback for further assistance.
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Author Comment

by:acrocat
ID: 16939973
Sorry ;) laptop was on the fritz and had to send to gateway to get it fixed... they do have nice service that way.

Back to the question.  It seems that the error I am getting is b/c the sata drivers are not found.  I downloaded the links from Gateway (posted above) but niether of them have the VIA 8237 SERIES ATA  <<<<<< SATA driver.  

Can anyone point me to them so I can try them out and close this out?

Thanks...

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by:FriarTuk
ID: 16940036
http://www.viaarena.com/default.aspx?PageID=420&OSID=1&CatID=1180&SubCatID=143

btw, maybe you should try to see if the recovery partition is ok
boot from xp cd & run chkdsk /f on the drive
run bootcfg /list to view bootable partitions
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by:FriarTuk
ID: 17054888
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Author Comment

by:acrocat
ID: 17180429
OK OK --- mea culpa, and my apologies.  The laptop in question has spent more time at Gateway than at my office :)

So... I booted to the Recovery Console, using the drivers from the above link.

I get a menu where I can choose:

VIA RAID Controller Series (XP)
VIA RAID Controller Series (2000)

Naturally I choose the XP one, then it loads the drivers from the floppy... then... it BSOD with the same STOP error from above.

Any thoughts?
CS
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by:FriarTuk
ID: 17181255
links to check out for possible resolutions

http://aumha.org/win5/kbestop.php#0x7b

http://support.microsoft.com/?kbid=316401 "INACCESSABLE_BOOT_DEVICE"

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Author Comment

by:acrocat
ID: 17182135
Hi FriarTuk -

I just read through all of those links... and none really apply to my situation.  There's nothing wrong with my laptop HD... it's just not recognizing the ATA drivers at boot up from the Recovery Console.

I wonder if I can move over the drivers from the \Windows folder to the \RecoveryConsole folder...

CS
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Expert Comment

by:Merete
ID: 17182220
did they install the sata drivers for you?
great service lol.
you dont need install gateway drivers for the sata just Via.

http://www.jetway.com.tw/oldweb/evisn/download/index-1.htm
http://www.via.com.tw/en/products/chipsets/k8-series/k8m800/
http://www.via.com.tw/en/products/chipsets/southbridge/vt8237/

good luck you should be able to find one among these for xp.

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Expert Comment

by:Merete
ID: 17182248
set the bios to boot from cdrom first then the sata drive.in the boot chain in the bios
you press f6 when setup starts.
when you hit f6 it will offer the drivers available
put a floppy disc in the drive before setup

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FriarTuk earned 1000 total points
ID: 17189926
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by:Merete
ID: 17190170
Look here
Why can't XP see my SATA drive
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21930567.html

so set your bios to boot from cdrom first boot, press del at startup,
put the xpcd in the rom
 f10 to saver and exit the bios
press any key to start setup
Almost immediately after Windows setup begins the screen shown to the left will appear.>> press the F6 key to install and SCSI or RAID driver.
choose your sata drivers, then when it gets to which windows as you dont want to install xp press escape to exit setup, take out the xpcd so you dont incidently install it, change the boot order in the bios back to C drive HDO or the sata as first boot.

please look here
http://www.theeldergeek.com/xp_home_install_-_graphic.htm

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Author Comment

by:acrocat
ID: 17198769
OK... I booted from the CD instead of the Recovery Console.  I used the drivers from the floppy via F6, but Setp told me it couldn't find any hard drives.  So it seems that the drivers from the link above are not the right ones...

CS
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by:Merete
ID: 17198914
:(  yes keep trying, what sata hard drive brand do you have acrocat
I know you asked for via above but if your hdd is western digital or some other post that back and I look for some xpsp2??
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by:FriarTuk
ID: 17254855
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by:Merete
ID: 17255228
Stop this please. We all have witness your behaviour.
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Author Comment

by:acrocat
ID: 17265365
The hard drive is a Hitachi Traveltar -- although would the drive matter at this point?  Seems that it's the SATA drivers from the motherboard...?
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by:Merete
ID: 17268233
Hi acrocat
I just noted your comment in your first post
I have a Gateway Laptop - with XP installed. >> I have installed the Recovery Console <<  did you install the recovery console?
I think your Laptop has a hidden partition or recovery partition.

Did you look at this from my earlier?
scroll backup for the full description or download the PDF and read  the guide.>>
The three different restore options.
Gateway recovery system guide PDF
http://support.gateway.com/s/Manuals/Desktops/8510406.pdf

If you have downloaded the recovery from MS this will probably not work, as you have DEL these have a special recovery because of the DEL drivers for the mainboard.
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by:Merete
ID: 17268251
From that Gateway recovery PDF web link I  provided.

Restoring the hard drive from the hard drive
backup copy
To restore system software from the hard drive backup copy:
1 Restart the computer, then press F11 when prompted to start the
restore process. The System Recovery program starts. You have
three seconds to press F11 before Windows starts.
2 Click a system restore option. For more information, see
“Restoration options” on page 5.
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Author Comment

by:acrocat
ID: 17268310
Yep - I've removed this partition since Gateway's recovery console is a total pile of junk.  It basically only let you wipe your whole machine to the factory state -- I'd rather take advantage of MS's Recovery Console.

:)
CS
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by:Merete
ID: 17268402
ok  but now when you attempt to access the installed recovery you get an error
I understand you just wish to access the recovery console for the porposes of knowing it works not actually run.
how are you accessing this recovery you installed may hold a key.
You set the bios to boot from cd first boot, put the xpcd in the rom then press f10 to save and exit.
your laptop will reboot  [ress any key top start setup Press R to access recovery
and you should be in.

On OEM versions of WinXP, the Recovery Console may not be accessible. If this fix has not been included in the OEM build of WinXP, you may not be able to enter Recovery Console and run the chkdsk /r command for recovery. Because of the write-pattern optimization in IDE drives, the caching routines sometimes write data out of order to keep drive write speeds at the fastest possible level, depending on where data is located on the drive. This opens a timing window where the NTFS file system could have critical tables damaged if a write is not finished. Microsoft has recommended in the past that caching on IDE drives be turned off on programs with somewhat critical data that is stored on the drive or for situations that allow a slight drop in overall speed. Programs with critical data may need to use SCSI drives, which have better control of data transactions.

Solution: Install the latest service pack(s) for WinXP.

Windows XP Hardware Errors
http://www.smartcomputing.com/editorial/article.asp?article=articles/archive/r0803/08r03/08r03.asp
----------------------------------------------------------------------------------------------------------------------------------------------
Stop 0x0000007B or INACCESSIBLE_BOOT_DEVICE - The Stop 0x7B message indicates that Windows XP Professional has lost access to the system partition or boot volume during the startup process. Installing incorrect device drivers when installing or upgrading storage adapter hardware typically causes stop 0x7B errors. Stop 0x7B errors could also indicate possible virus infection.

STOP: 0x0000007B INACCESSIBLE_BOOT_DEVICE" is received during reboot when performing Intelligent Disaster Recovery
http://seer.support.veritas.com/docs/248092.htm
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by:FriarTuk
ID: 17269211
worked here didn't it, merete?  as well as many other dormant threads.
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by:acrocat
ID: 17273888
Am checking the 2 new links...  will keep you updated.

CS
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