Remote Web Workplace Issues

Completely clear the cache on your laptop, including the "offline files".   Also, delete any cookies that may be there for your domain name.

If that doesn't work, log into your laptop with another administrator account and delete the complete content.IE5 file under C:\Documents and Settings\YourUserName\Local Settings\Temporary Internet Files\

Jeff
TechSoEasy

Thanks Jeff...

I tried that but it made no difference.
I don't use IE anyway so there was nothing there.
I used a "history Kill" application just to make sure anyway.

Any other ideas?

Well, you stated in your question: " I seem to be able to log onto the server under IE."  Your statement about other's having appropriate ActiveX also made me think you were correctly using IE.

Which was pretty clear to me... because otherwise I would have guessed that you weren't using IE, however, you need to.  The protocol uses ActiveX which is not available on other browsers (except Opera with a plugin).

Jeff
TechSoEasy

Actually in double-checking this... you can't use Opera even with the ActiveX plugin for RWW.

I use Maxthon, by the way, which works fine with RWW as does Advent Browser.  Both of these are actually running on top of IE's engine.

Jeff
TechSoEasy

Sorry Jeff

My mistake. That really was a misleading bit of info....

I am aware that  I need to use IE for SBS  

I meant to say that I don't use it for browsing the web in general which was probably superflous anyway.

So we are back where we started.

I have cleared IE in C:\Documents and Settings\YourUserName\Local Settings\Temporary Internet Files\    so there is no chance of any baggage there

What version of IE are you using?  What is the operating system?  And what is the security level setting?

Because the issue here is obviously ActiveX which is not rendering properly, and those are the three things that can affect it.

Jeff
TechSoEasy

Can you post up an ipconfig for the laptop, server and the workstation you are trying to connect to? Sometimes the network layout can be the problem area.

Thanks

David

IE is version 6.0.37980.1830  on all pc's , laptops and servers
OS is xp professional on laptop and  Server 2003 for Small Business Server - Service pack1
Security level on laptop is meduim...all setting are the same as other desktops on my home network all connecting to sbs with no issues


Laptop IP config

Ethernet Adapter Local Area Connection

Connection-Specific DNS Suffix  
Auto Configuration IP               169.254.215.103
Subnet                                   255.255.0.0

Connection Specific DNS Suffix  nsw.bigpond.net.au
IP                                           192.168.0.160
Subnet                                      255.255.255.0
Gateway                                 192.168.0.1

SERVER IPCONFIG
PPP adapter RAS Server <Dial In> Onterface

Connection-Specific DNS Suffix  
Auto Configuration IP               192.168.10.76
Subnet                                   255.255.255.255

Ethernet Adapter Local Area Connection

Connection Specific DNS Suffix  
IP                                           192.168.10.3
Subnet                                      255.255.255.0
Gateway                                 192.168.10.1

I havent given the desktop pc because I can't connect to this server either which I can from many other sources.

I think David had a good idea with wanting to take a look at the laptop's IPCONFIG... however, please post the complete output instead of this edited version.  

While there is nothing in an IPCONFIG that would compromise security, you may want to slightly edit it for privacy purposes.  If you choose to do that, please only replace the last two octets of a Public IP Address with ***.*** and the first part of the domain name can be replaced with *******.  To copy the text from a CMD window, right click the window's title bar to access the edit menu.

Jeff
TechSoEasy

Thanks for staying with me on this one...

The sbs server

   Host Name . . . . . . . . . . . . : sbs
   Primary Dns Suffix  . . . . . . . : payz.biz
   Node Type . . . . . . . . . . . . : Unknown
   IP Routing Enabled. . . . . . . . : Yes
   WINS Proxy Enabled. . . . . . . . : Yes
   DNS Suffix Search List. . . . . . : payz.biz

PPP adapter RAS Server (Dial In) Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
   Physical Address. . . . . . . . . : 00-53-45-00-00-00
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 192.168.10.76
   Subnet Mask . . . . . . . . . . . : 255.255.255.255
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Ethernet adapter Server Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) PRO/1000 CT Network Connection
   Physical Address. . . . . . . . . : 00-11-2F-4F-3D-C3
   DHCP Enabled. . . . . . . . . . . : No
   IP Address. . . . . . . . . . . . : 192.168.10.3
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.10.1
   DNS Servers . . . . . . . . . . . : 192.168.10.3
   Primary WINS Server . . . . . . . : 192.168.10.3

My Laptop is:

        Host Name . . . . . . . . . . . . : jclaptop
        Primary Dns Suffix  . . . . . . . :
        Node Type . . . . . . . . . . . . : Broadcast
        IP Routing Enabled. . . . . . . . : No
        WINS Proxy Enabled. . . . . . . . : No
        DNS Suffix Search List. . . . . . : nsw.bigpond.net.au
                                            nsw.bigpond.net.au

Ethernet adapter Local Area Connection:

        Connection-specific DNS Suffix  . : nsw.bigpond.net.au
        Description . . . . . . . . . . . : SiS 900-Based PCI Fast Ethernet Adap
ter
        Physical Address. . . . . . . . . : 00-0D-87-B6-20-D3
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.150
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 61.9.194.49
                                            61.9.195.193
        Lease Obtained. . . . . . . . . . : Wednesday, 31 May 2006 10:01:10 PM
        Lease Expires . . . . . . . . . . : Wednesday, 7 June 2006 10:01:10 PM

Ethernet adapter Wireless Network Connection 5:

        Connection-specific DNS Suffix  . : nsw.bigpond.net.au
        Description . . . . . . . . . . . : D-Link AirPlus Xtreme G DWL-G650 Ada
pter #2
        Physical Address. . . . . . . . . : 00-40-05-54-10-9A
        Dhcp Enabled. . . . . . . . . . . : Yes
        Autoconfiguration Enabled . . . . : Yes
        IP Address. . . . . . . . . . . . : 192.168.0.160
        Subnet Mask . . . . . . . . . . . : 255.255.255.0
        Default Gateway . . . . . . . . . : 192.168.0.1
        DHCP Server . . . . . . . . . . . : 192.168.0.1
        DNS Servers . . . . . . . . . . . : 61.9.194.49
                                            61.9.195.193
        Lease Obtained. . . . . . . . . . : Saturday, 3 June 2006 10:04:24 AM
        Lease Expires . . . . . . . . . . : Saturday, 10 June 2006 10:04:24 AM

That all looks okay... hmmm...

I realize that it's just from this laptop where you are having problems... so perhaps it's the firewall on this laptop that's blocking it?  Can you create a new local user account on the laptop and see if that can get through?

Jeff
TechSoEasy

Done...no difference.

Windows firewall is off by the way.

Tricky one hey?

What other software is installed on the laptop? Antivirus?
Are you using the network card or the wireless connect to connect with?
Was the laptop ever connected to the domain?
What device are you connect through with the laptop? IE router.

Thank you,

David Houston

VET antivirus, Microsoft Antisptware. MS OFFICE. Not much else really
Either, depends on where I am when I am at home
No, it has never been connected to the domain.
I have a Dlink router connected into a cable service (Same router my desktop is connected through)

What if you disable the antivirus... just to check... will it work then?

Because if you are connecting from different locations, and still have the same problem, then the issue is definitely in your laptop and most likely something to do with blocking the ActiveX calls which would bring up the TS Session for the office workstation.

Jeff
TechSoEasy

Also... can you connect directly to the server with the RDP client from your laptop?

Jeff
TechSoEasy

Disabled antivrius - no difference.

No I cannot connect with the RDP client ...I didn't notice this before

I think you are correct about the ActiveX calls being blocked.

I am now experincing issues when installing a new applications:-

Error -1607: Unable to Install InstallShield Scripting Run Time.

I certainly appreciate your time and effort Jeff and the points are yours but I am wondering if  I should just
bite the bullet and reformat the laptop and reinstall windows

Try this KB article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;888019

I have a client with the same problem. He was able to access RWP and a week later he wasn't able to. I am able to access the server with out any issues through RWP. I tried to access his machine from  a desktop on the LAN and the same problem, from another laptop, the one I use to access the server and the same issue. The only thing that may have been installed are Windows updates.

Gordon

Y'know... thanks for posting that Gordon... that reminds me that there WAS a windows update that caused RWW to stop working... I don't remember off-hand which one, but if you roll back the last few updates and then let them reapply it should actually fix the problem.... if that's what caused it.

Jeff
TechSoEasy

Thanks Jeff

I will give that a shot and keep you posted.

Gordon