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Outlook Express could not e started because msoe.dll could not be found. OE may not be installed correctly

Posted on 2006-05-27
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Last Modified: 2010-04-08
Hi All.

I've found many notes on this problem but none of them seem to solve my problem.

I've serached MS DLL databae I have version 6.0.2900.2905 dated May 11th 2006

I'm running Window XP Home Edition.

I can see under c:\program files\outlook express\msoe.dll that the file exists.

I don't see this dll anywhere else.  The registry is pointing to this file.

I've tried to uninstall outlook express in the Window Settings under the control panel reboot then reinstall and reboot but this doesn't help.

Anyone have any ideas.
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Question by:nggmis
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LVL 97

Accepted Solution

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war1 earned 1000 total points
ID: 16777260
Greetings, nggmis !

1. http://support.microsoft.com/?scid=kb;en-us;296512&spid=2578&sid=global

CAUSE
This behavior can occur because the Windows Address Book is required for Outlook Express to run.
Back to the top    Back to the top
WORKAROUND
To work around this behavior, install the Windows Address Book:
1.    Click Start, point to Settings, and then click Control Panel.
2.    Click Add/Remove Programs, click the Windows Setup tab, and then click to select the Address Book check box.
3.    Click OK, and then click Yes to restart the computer.
4.    Start Outlook Express.

2. http://www.insideoutlookexpress.com/problems/errors.htm#crash

Most crashes and failed starts are the result of one or more of OE's *.dbx files being damaged, or being  marked as Read-only. So begin trouble-shooting by verifying none are marked as Read-only.

   1. Close OE and open the store folder in Windows Explorer.
   2. Select all files (Edit| Select All, or CTRL-A), then right-click on any selected file and select Properties. Clear the checkbox for the Read-only attribute.


3. If no joy, an recent Outlook Express update has caused Address Book not be accessible. The only fix now is to uninstall KB 911567 from Add/Remove Programs > Show Updates, and then disable auto update so that it will not get installed again.
http://www.informationweek.com/story/showArticle.jhtml?articleID=186500318&cid=RSSfeed_IWK_Windows



Best wishes!
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Author Comment

by:nggmis
ID: 16777652
hey war1!

Thanks for the message.  I tried all above and couldn't see the 911567 KB installed on this machine.  I then went to MS and re-installed KB911567 so that I could see it in the list of add/remove programs.  Then removed it and presto it worked.

Looks like the 911567 KB aricle didn't get installed on this machine 100%.

I got the 911567 patch from this page

http://www.microsoft.com/technet/security/bulletin/ms06-016.mspx

Windows Update wouldn't reinstall the patch even though it hadn't installed all the way.

If you look at http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en-us and the "review your update history" this will tell you if the patch installed correctly or not.

Then follow the first link and get the pach installed so that you can then uninstall it.

If seems that the msimn.exe file and the msoe.dll file had different versions.  This caused me error.
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LVL 97

Expert Comment

by:war1
ID: 16777667
nggmis, if I helped you find the answer, why the C grade. Look at the Grading Guidelines:
http://www.experts-exchange.com/help.jsp#hi73

Grading at Experts Exchange is NOT like school. Here's what EE says: Although we use an A-D scale here at Experts Exchange, it works differently than, say, school grades. If one or more Experts' proposals are accepted as answers, they should usually be given an A or B grade, since they have taken the time to provide you with a working solution. If a possible solution is incomplete - ask for clarification or details before accepting the answer and grading it. People should not be given lower grades because of incorrect grammar or because you just accepted their answer or comment to close the question. Keep in mind, your question and any follow-up comments should be focused so that there can be a specific answer. The following is a good guideline to follow when grading:

        * A: The Expert(s) either provided you with a thorough answer or they provided you with a link to information that thoroughly answered your question. An "A" can also be given to any answer that you found informative or enlightening beyond the direct question that you asked.
        * B: The Expert(s) provided an acceptable solution, or a link to an acceptable solution, that you were able to use, although you may have needed a bit more information to complete the task.
        * C: Because Experts' reliability are often judged by their grading records, many Experts would like the opportunity to clarify if you have questions about their solutions. If you have given the Expert(s) ample time to respond to your clarification posts and you have responded to each of their posts providing requested information; or if the answers, after clarification, lack finality or do not completely address the issue presented, then a "C" grade is an option. You also have the option here of just asking Community Support to delete the question.
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Author Comment

by:nggmis
ID: 16777738
because everything you told you found off someone elses web page.

I found that by myself.

so you really didn't help
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