I suddenly received the error message "this document failed to print" when trying to print on my installed printer. To resolve the issue I right clicked + deleted the printer and then went to Control Panel to “Add Printer Wizard” to try to reinstall the printer again. However, when going there my HP printer was NOT listed on the list of printers to choose from.
I then clicked on the option “Windows Update” and found the printer under – not HP, but “Hewlett Packard” (HP Laser Jet 1160) and followed the instructions, but an error message came up saying the printer was not plugged in (even though it was). Also when chosing the option “Have Disk” and inserting my HP Printer Installation CD I get the same message half through the installation..
When I put in my installation CD and follow the installation steps I get the same error message half way into the installation process.
Why can I not install my printer ? When I go to HP’s tool “Pc Doctor” my printer is NOT detected and in my Control Panel > Add /Remove Programs I can also NOT find the printer, but in my Program files, all the files still seem to be there.
Grateful for help (urgent) !