Samsung sci-702e satellite receiver software upgrade

Posted on 2006-05-28
Last Modified: 2008-03-10

my father bought a Samsung sci-702e satellite receiver (you can get the manual here: ) and now he'd like to upgrade the software. We have the cable but we don't find the software! We searched the official Samsung site but found no useful information.

At page 40 of the receiver's manuel it's written:

"If you want to download and upgrade the DB via personal computer, visit our
homepage ( to get more information and to get new software."

We subscribed to the above website but found no software and no instructions on how to upgrade the receiver.

The Samsung website seems to suck. That's why I'm asking here for some kind support on how to upgrade this receiver, which is now unusable as the satellites changed from 2001, when my father bought the receiver.

The support site seems outdated and simply empty. It seems that the site has been created but nothing is there. There is just a model in the dropdown list, which is "aaa". It seems like they created the site, inserted a "test" model (aaa) and forgot to insert the real (production) models... is that the way that a big multinational company like Samsung works?

And the funny thing is that at the electronics shops where we bought the receiver, they know nothing... they told us to buy the cable and simply search in internet and easily find the new software version...

Thanks in advance to the kind soul that will help us to achieve this little big goal.
Question by:firepol
    LVL 11

    Accepted Solution

    Try to contact samsung:
    Head Office
     Digital Application Team
    Information & Telecom. Division
    Samsung Corporation
    Bundang P.O.Box 32, Seongnam-si, Gyeonggi-do, Korea
      Person     Contact
      General Manager
       S.W.LEE    Tel : 82-2-2145-3025
      General Manager
      (Samsung Brand Sales)   S.H. Jung    Tel : 82-2-2145-3026
      General Manger
      (R&D and Technical Issues)   S.H. Kim    Tel : 82-2-2145-3027
      Sales Manager
      (Middle East and North Africa)   Dennis Kim    Tel : 82-2-2145-3033
      Product & Sales Manager

      (DVB-T, Russia Market)
       Eddie Jung    Tel : 82-2-2145-3035
     After Service Center for European Country
      SKR GmbH  
      Address Gewerbering 3-5 41372 Niederkruchten  
      Contact Tel.: 2163-988-91-0
    E-mail :
      Address Samsung Deutschland GmbH Am Kronberger Hang 6, 65824
    Schwalbach am Taunus
      Contact Person Uwe Press
    E-mail :
    Tel : 49 6196 66 5350
    Fax : 49 6196 66 5333  
    Man-Woo Park
    E-mail :
    Tel: 49 6196 66 5340
    Fax: 49 6196 66 5333  
      Address Samsung Italia S.R.L Viale Marelli 165 20099 Sesto San Giovanni(MI), Italia  
      Contact Person Antonio Kim
    Tel : 39-02-26914-202
    Fax : 39-02-2622-3125
    Claudio Visentin
    E-mail :
    Tel : 39-02-26914-202
    Fax : 39-02-2622-3125  
      Address Samsung Corporation Madrid Office Edificio Vyp Calle Golfo De Salonica, 27-6A 28033 Madrid  
      Contact Person Jeon San Kim(Victor)
    E-mail :
    Tel : 34-91-767-0094
    Fax : 34-91-766-9141  
      Address Samsung Corporation Istanbul Office Buyukdere Cad. Ozsezen Is Merkezi No.122 Kat.6/A 80280 Esentepe, Istanbul, Turkey
      Contact Person Aysun Unlu
    E-mail :
    Tel : 90-212-2751075
    Fax : 90-212-2750602
      Address Samsung Corporation Moscow Office Bolshoy Gnezdnikovsky Per., 1/2, 4 Floor 103009, Moscow, Russia
      Contact Person YD Kim
    E-mail :
    Tel : 7-95-965-5761
    Fax : 7-95-797-2528


    LVL 11

    Assisted Solution

    Sorry- pressed wrong button before editing;
    See the webpage for addresses and links:
    LVL 38

    Assisted Solution


    I think you can find the software here:

    LVL 2

    Author Comment

    lherrou, thank you (by the way how did you find that website?). Now I remember that I found that website too, but it was a long time ago... I downloaded everything and tried it very exctited but...

    according to the instructions: ( )

    Section "Database Download":

    "2. Click "File Open" icon and choose the file (*.sdb) that
        will be used to update the database"

    I have no clue what a *.sdb file is and where to download it. I was expecting to find it in the Samsung download page but I couldn't find it...

    And another one:

    Section "Program Update"

    "6. Click the (file open) button and select the file (*.ser) that will be used for update your receiver's program."

    I guess that the *.ser file is the firmware, right? So why doesn't Samsung provide, instead of 11 links to the updater program, a simple link to the updater and the links to the various firmwares (*.ser) files?

    I think that I'll try to contact the Samsung management by using some of the e-mails above because this "support" is really a shame.

    What can I do with the updater if it doesn't come with the firmwares? :-S
    LVL 2

    Author Comment

    I wrote an email to,,,,,, (emails listed above). I got no answer, but just delivery failures on these addresses:

    This is just to give you an idea on how it's efficient their IT/communicatino system.

    I think I'll write a registered snail mail to some managers. I hope that a written mail will be considered! I'm upset and for sure I'll never again buy a samsung product.

    LVL 11

    Expert Comment

    Thanks for the points. I hope you solved the problem successfully.
    LVL 2

    Author Comment

    Actually I'm waiting for an answer form the guys i contacted. No answer yet. I had to close the question in order to make new ones ;-) Thanks again.

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