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Instable virtual Divice Driver failed...

Posted on 2006-05-29
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Ok, so I really have two problems but I'm pretty sure that they are interelated.  I'm trying to install a program on my XP Pro operated laptop.  As I am coming to understand it appears to be a software that uses MS-Dos or Win 16 subsystem.  There is a problem with that subsystem but that's not the first problem.  The first problem is that whenever I click to install I get the following message.

"C:\PROGRA~1\\Symantec\S32EVNT1.DLL. An installable Virtual Device Driver failed Dll instialization. Choose 'close' to terminate the application."

If I click to ignore I go on through the setup but it locks up at 6% instalation and eventually gives me the following message. "Win 16 Subsystem may be unstable..." I found out information on this one in another part of the EE website...here.

http://www.experts-exchange.com/Operating_Systems/Q_21118739.html?query=WIN+16+Subsystem&clearTAFilter=true

I'm running XP Pro but I'm pretty sure that this problem is linked to Config.nt and autoexec.nt and I followed the instruction on that question but am still having trouble getting the program installed.  I'm still getting the first message everytime I click setup.  I think it has something to do with the command.com file but I tried replacing that file too...I made a huge assumption that it goes in the c:\windows\system 32 file just like the other two. I'm now beginning to believe that I may hae pasted it in the wrong place but I'm getting confused trying to find it and change it.  

Any help or any comments or questions in case I forgot something are all welcomed.  thank you
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Question by:jmarkh
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by:phototropic
ID: 16782722
Your problem is addressed here:

http://forum.networktechs.com/showthread.php?t=1819076111

It appears to be malware related.
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phototropic earned 1000 total points
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by:jmarkh
ID: 16786388
That fixed the installable virtual driver problem. Thanks. I'm still having trouble with the program stopping at 6% and the 16 bit subsystem still being unstable and closing but I'll work on that and if I can't get it...I'll post another question. Thanks for the help though.
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by:phototropic
ID: 16786408
Hope it all works out for you.
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by:jmarkh
ID: 16789231
After fixing this problem I'm still having trouble with the second error message. I have opened another question here for more help. So far I'm not getting much. Perhaps you can check out the next question and help me out again.

http://www.experts-exchange.com/Operating_Systems/WinXP/Q_21867713.html
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