IE View->Toolbars submenu has been disabled by virus

Posted on 2006-05-29
Last Modified: 2006-11-18
Hello, I'm in the process of cleaning up what a virus has messed up.  There's this annoying "search" toolbar that says "Remove Toolbar" but sends you to a search site when you click it.  Plus, when going to "View->Toolbars->", the submenu options have been disabled.  How do I remove it?
Question by:VDOGamer
    LVL 47

    Expert Comment

    I suggest running hijackthis so we'll know the exact Toolbar that you have problem with and how to get rid of it.
    Please download HijackThis 1.99.1
    Open Hijackthis, click "Do a system scan and save a logfile" don't fix anything yet.
    Notepad will also open, copy its contents and paste it to either these sites:
    then at the bottom left corner click "paste"
    Copy the address/url and post it here:

    Or paste the log at -->
    and click "Analyse", click "Save".  Post the link to the saved list here.

    2. You could also try Ewido free trial, but i think hijackthis would be a good one to do first, it can tell us how to remove malware in your system if it can't remove it itself.
    Download and install the free version of Ewido anti-malware.
    Update first then scan in safe mode.

    LVL 44

    Expert Comment

    Most of the IE toolbars appear in installed programs -- start- settings - control panel - add/remove programs, if it is there, remove it.  

    If not,  set a restore point, then - start run regedit, search F3 for the toolbar name, and remove all entiries any keys that relate JUST to this toobar name, nothing else.  Reboot.

    Once the registry entries are gone, you can go through Program Files and delete everything relating to it.
    LVL 65

    Expert Comment

    see this, perhaps this is what u got?

    it says

    This is not a virus or a trojan.  It is detected as a "potentially unwanted program."  It is a direct-marketing adware application that generates pop-up advertisements while browsing the web.  Installation is achieved via an ActiveX control ( ).  Many files are dropped and several registry entries are created.

    Similarly misleading is an option within one of the toolbar dropdown menus.  It is labeled "Remove Toolbar" which implies that the toolbar software will be removed

    LVL 23

    Expert Comment

    by:Mohammed Hamada
    Reinstall IE..

    Click Start/Run/Paste the following command:

    rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\inf\ie.inf

    Before opening IE, goto windows directory and locate the folder "Downloaded Program Files" double click it and clear all the files inside it...!

    Make sure you uninstall All the Toolbars, restart and then start IE.
    LVL 65

    Expert Comment

    If VDOGamer does not respond, please close and PAQ/Refund, but do not delete due to the useful links
    LVL 47

    Expert Comment

    If the VDOGamer fails to turn up, I suggest a NO refund of points.

    Links are easy to come by, in my opinion if Asker does not show up.
    it's a,  Delete - No refund
    LVL 65

    Expert Comment

    But dont u agree that not everyone knows where/how to look. Not everyone is that savvy at searching the internet.
    If we kept the links here, they may be useful to someone
    Im not just talking about what I posted, but also what u posted

    Accepted Solution

    PAQed with no points refunded (of 500)

    Community Support Moderator

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