User Gets "No Information" for Free/Busy Data

We are using Exchange 2003 Enterprise Edition on Windows Server 2003.   I have one remote user, (user A), who uses Remote Access to VPN into our network.  User A has Outlook 2000 SR-1 on his PC.  He has a problem where he cannot view the Free/Busy information for one user (user B).  User A gets \\\\\\ (No Information) for user B's Free/Busy information when he checks attendee availability.  User B is using Outlook 2003 and has given User A Reviewer permissions.    Would appreciate any help.
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That mean it wasn't typed in correctly:

Search for the Microsoft Outlook executable file, Outlook.exe, and make a note of the path to Outlook.exe. For example, the path might be C:\Program Files\Microsoft Office\Office11\Outlook.exe.
Click Start, and then click Run.
In the Open box, type the complete path you noted in step 1, including the file name. Press the SPACEBAR once, and then type a forward slash mark (/) followed by the switch.
For example, if you want to use the CleanReminders switch, the command you type in the Open box should look like this:

"C:\Program Files\Microsoft Office\Office11\Outlook.exe" /Cleanreminders
Note  Paths that include spaces between words must be enclosed in quotation marks (") and are case sensitive.

To run the command, click OK.

Try running Outlook from the command line using the /cleanfreebusy
Sorry, that should be:

Try running Outlook from the command line using the /cleanfreebusy "switch."
jdr1237Author Commented:
The user typed in the run box: outlook.exe /cleanfreebusy.  He gets a message back "can't find outlook.exe /cleanfreebusy".   Any other things to check with no information showing up in the Attendees calendar?
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