• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1411
  • Last Modified:

Citrix PS 4 Problem - Starting IMA Service

Hi guys!

Would love your help.

We have a Windows 2003 AD Domain with 10 Citrix Servers running PS 4.
We have just added another Citrix Server PS 4 and are having huge problems:

1) Installing it takes for ages
2) Rebooting the server fails on trying to start the IMA Service.

We have looked in the following registry key to see what it is pausing on on load.

The key we are looking at is the following:


The entry in here is the following:

CurrentlyLoadingPlugin:    MfSrvSs.dll

We have uninstalled and reinstalled PS 4 on numerous times and still the same thing.

We have not upgraded this machine from earlier versions of Citrix. Just installed PS 4.

I cant really find anything on the net that is definitive in a fix for this.

We have tried the rollup patches and they dont work.

Any help here would be greatly appreciated.


2 Solutions
Make sure your Citrix servers are in their own OU and that you are blocking upstream policy (Inheritance).  I have had issues where one service sets rights in a domain policy and overwrites local rights your CTX_SmaUser needs.  If you look in your Local Security Policy under User Rights Assignment, you shouldn't see the computer icon (meaning the setting comes from a higher level policy); they should all be the little blue 1s and 0s.  
The obvious thing to check is the event viewer, when you try to manually start your service, what is logged?  
Simon336697Author Commented:
Hi guys!

Sorry about the delay here.

Thanks so much to both of you.

To be honest I havent come up with a fix for it yet even though going thru the above things. On to something else. Thanks again - u guys r great.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Cloud Class® Course: CompTIA Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now