"Entry not found in index" when re-certifying users
OK, I have approx. 400 users that have all been renamed (about 6 months ago) to a new OU (i.e. they went from Name/OldOU/Org to Name/NewOU/Org). This worked fine for all but 5 of the users .....
These 5 users are listed in the Domino Directory as being in /NewOU/Org, but their ID files still have /OldOU/Org within. When the login they are prompted for Name/OldOU/Org password. Which they enter, and login fine ....
Problem is that now they are expiring, and when we try to re-certify using either the old or the new Certifier, we get "Entry not found in index".
Any ideas?
Thanks
These 5 users are listed in the Domino Directory as being in /NewOU/Org, but their ID files still have /OldOU/Org within. When the login they are prompted for Name/OldOU/Org password. Which they enter, and login fine ....
Problem is that now they are expiring, and when we try to re-certify using either the old or the new Certifier, we get "Entry not found in index".
Any ideas?
Thanks
dpippet,
the renaming process went like this: (?)
https://www.experts-exchange.com/questions/21025828/Changing-User-Name.html
Marko
the renaming process went like this: (?)
https://www.experts-exchange.com/questions/21025828/Changing-User-Name.html
Marko
ASKER
Yep, in CERTLOG, the error is "Request that name be moved to a new certificate. The selected certifier is not an ancestor of the entity to be updated"
Strange thing is that they are listed in the Directory as /NewOU/Org, and when view Certificate Expiration, they are set to expire in 2007 !
I know I can re-register the users without a mail file, and then make the changes manually, but I fear that this may come to light again in the future, so want a fool proof way to resolve it.
BTW. it is version 6.5.4 throughout the organisation.
Thanks
- Damian
Strange thing is that they are listed in the Directory as /NewOU/Org, and when view Certificate Expiration, they are set to expire in 2007 !
I know I can re-register the users without a mail file, and then make the changes manually, but I fear that this may come to light again in the future, so want a fool proof way to resolve it.
BTW. it is version 6.5.4 throughout the organisation.
Thanks
- Damian
ASKER
I renamed all 400 users using AdminP process - Rename > Request Move to new Certifier ... they all completed successfully .... no errors ....
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ASKER
Hi Marko
Yes, I followed that exact procedure, and everything went through fine. I have had no issues until now ....
The strange thing is that this has worked perfectly for 395 users (we think !), and only 5 are not working properly.
When I go to re-certify the expiring ID file, I get a dialog with the following:
The directory entry for User1/OldOU/Org will not be updated due to the following error: Entry not found in index. Do you want to certify the ID file anyway?
This occurs whether I use the Old or New Certifier ID!
Yes, I followed that exact procedure, and everything went through fine. I have had no issues until now ....
The strange thing is that this has worked perfectly for 395 users (we think !), and only 5 are not working properly.
When I go to re-certify the expiring ID file, I get a dialog with the following:
The directory entry for User1/OldOU/Org will not be updated due to the following error: Entry not found in index. Do you want to certify the ID file anyway?
This occurs whether I use the Old or New Certifier ID!
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did you check cerlog.nsf and admin4.nsf?
Hope this helps,
Marko