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Sleep mode on XP machines after adding to SBS domain

Posted on 2006-05-31
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Last Modified: 2010-04-19
I added an SBS server to a customer's environment this past weekend and now have an interesting problem with two of the XP machines.  I'm not sure if the issue is related to SBS, but that is the only change that has occured.  The problem did not exist prior to SBS.

The two machines in question go into a sleep mode from which they do not recover by moving the mouse or pressing a key.  You have to hold and restart the PC.  All the machines in the office are Dells.  

We have looked at the power settings and have it set to "Always On".  Something is making the machine go to sleep, but we can't put our finger on the cause.

Would appreciate some input.

Jason
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Question by:jtcomstock
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by:Jeffrey Kane - TechSoEasy
ID: 16821379
What do you mean you "added an SBS server"?  What was the environment prior to this?

Jeff
TechSoEasy
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Author Comment

by:jtcomstock
ID: 16829961
Jeff,

There was no SBS server.  All the machines operated in a workgroup environment.  The machines in question, were working fine prior to installing SBS.  I don't know that SBS and the ConnectComputer process introduced the problem, but its the only thing that changed, so its worth mentioning.  
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Jeffrey Kane - TechSoEasy earned 1000 total points
ID: 16832106
There are no default group policy settings which affect the power scheme of a workstation... so I wouldn't think that joining them to an SBS domain would cause that.  Although, generally, I disable hibernation on desktop machines as it's fairly useless (unless your office tends to lose power regularly).

So, if you disable that, you shouldn't have the problem.  But it would still be interesting to find out what's causing it.

Jeff
TechSoEasy
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Author Comment

by:jtcomstock
ID: 16833245
Jeff,

We've opened a ticket with Dell, as the machines are still under warranty.  They are thinking it might be a motherboard issue and want us to rebuild the machine first.  Guess we'll go that route.  

Jason
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Author Comment

by:jtcomstock
ID: 17062540
Ended up being a motherboard issue.  Dell said there was a design flaw that would show itself over time.  They replaced the motherboard and things are working fine.
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Expert Comment

by:Jeffrey Kane - TechSoEasy
ID: 17062698
Thanks for following up... can you tell me what Model Dells these were?  Just wondering if I'll see anything of this sort "over time".  :-)

Most all of my client's have Dells.

Jeff
TechSoEasy
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