jtcomstock
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Sleep mode on XP machines after adding to SBS domain
I added an SBS server to a customer's environment this past weekend and now have an interesting problem with two of the XP machines. I'm not sure if the issue is related to SBS, but that is the only change that has occured. The problem did not exist prior to SBS.
The two machines in question go into a sleep mode from which they do not recover by moving the mouse or pressing a key. You have to hold and restart the PC. All the machines in the office are Dells.
We have looked at the power settings and have it set to "Always On". Something is making the machine go to sleep, but we can't put our finger on the cause.
Would appreciate some input.
Jason
The two machines in question go into a sleep mode from which they do not recover by moving the mouse or pressing a key. You have to hold and restart the PC. All the machines in the office are Dells.
We have looked at the power settings and have it set to "Always On". Something is making the machine go to sleep, but we can't put our finger on the cause.
Would appreciate some input.
Jason
ASKER
Jeff,
There was no SBS server. All the machines operated in a workgroup environment. The machines in question, were working fine prior to installing SBS. I don't know that SBS and the ConnectComputer process introduced the problem, but its the only thing that changed, so its worth mentioning.
There was no SBS server. All the machines operated in a workgroup environment. The machines in question, were working fine prior to installing SBS. I don't know that SBS and the ConnectComputer process introduced the problem, but its the only thing that changed, so its worth mentioning.
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ASKER
Jeff,
We've opened a ticket with Dell, as the machines are still under warranty. They are thinking it might be a motherboard issue and want us to rebuild the machine first. Guess we'll go that route.
Jason
We've opened a ticket with Dell, as the machines are still under warranty. They are thinking it might be a motherboard issue and want us to rebuild the machine first. Guess we'll go that route.
Jason
ASKER
Ended up being a motherboard issue. Dell said there was a design flaw that would show itself over time. They replaced the motherboard and things are working fine.
Thanks for following up... can you tell me what Model Dells these were? Just wondering if I'll see anything of this sort "over time". :-)
Most all of my client's have Dells.
Jeff
TechSoEasy
Most all of my client's have Dells.
Jeff
TechSoEasy
Jeff
TechSoEasy