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How to remove Kaseya agent

Just picked up a new client.  The previous consulting firm used Kaseya and has the Kaseya agent installed on all network workstations - looks like it was deployed.  How can I remove this agent and service, can't find any way to uninstall it from add remove and there isn't an obvious uninstall file for it.  Really don't want to have to clean the registry...

Thanks!
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menreeq
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menreeq
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1 Solution
 
rindiCommented:
First look for the installation source, sometimes when running the installer on a system that has the software installed will uninstall it. If that doesn't help,

Download the latest version of HijackThis

http://www.hijackthis.de

(Click on the „Directdownload“ link).

run it and save the log. Paste the log to the following website

http://www.hijackthis.de/en

Follow the following exactly:

At the bottom of the page you'll see a "ANALYZE" button. Click it and you will have an analysis of your log. Now a new button, "SAVE ANALYSIS" will show up at the bottom. Your analyzed log will be saved to a page on that homepage, of which you can post the URL here. I should then be able to see if there is any software causing problems.
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FriarTukCommented:
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phototropicCommented:
Manual uninstall of Kaseya:

http://kaseya.com/kforum/view_topic.php?id=143&forum_id=6

Good luck!
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FriarTukCommented:
photo, i didn't post that direct link because i thought the user would be able to navigate to it simply under the installation & configuration section - but thx for doing so
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phototropicCommented:
I had the manual uninstall on file from a callout I did .

But the link was definitely yours!


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FriarTukCommented:
hey menreeq, what's your status? plz provide feedback for further assistance.
http://www.experts-exchange.com/help.jsp#hi51

did the link i provided answer your question,
http://www.experts-exchange.com/help.jsp#hs5
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menreeqAuthor Commented:
I fount the answer on my own.  The previous admin ran scripts to remove the Kaseya agent.  It can be uninstalled by running the following command in start>run

"%programfiles%\InstallShield Installation Information\{48C76121-4F90-11D5-9884-0050BA85A903}\Setup.exe" UNINSTALL


Thanks for trying...
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menreeqAuthor Commented:
Sorry, in my last comment I said that "The previous admin ran scripts to remove the Kaseya agent" - I misspoke.  I meant to say that the previous admin ran scripts to HIDE the Kaseya agent.

Use the command below to uninstall it whenever it is hidden.

"%programfiles%\InstallShield Installation Information\{48C76121-4F90-11D5-9884-0050BA85A903}\Setup.exe" UNINSTALL
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