pc freeze (hangs) when inserting a cd ord dvd

Hi each time i inserting a cd and or dvd my pc hangs  i've just reformat my pc a week ago with windows xp sp2 i have install nero but i read somewhere that incd could hangs my pc so i remove it but my pc still hangs

any help ?

Thanks
kerm007Asked:
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Jay_Jay70Commented:
Hi kerm007,

 uninstall nero completely and see if the problem persists
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Expert4XPCommented:
You can disable the XP drag-n-drop built in cd burning app.

Open My Computer.  Select your cd burner/properties/recording tab.  Uncheck "Enable CD Recording on this Drive".  Click ok, etc.

The xp incd can conflict with Nero.
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life_jCommented:
What  does the event viewer  point to.
So give you an idea why your PC is getting hanged.
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nobusCommented:
if your PC hangs when inserting a cd opr dvd, it can point to the fact that it cannot read it.
causes :
dirty lens(es) - use a lens cleaner
bad cable, or drive  - replace it
to test if the drive is bad or not, try booting from a bootable cd. if this works, the hard ware is still reading ok, and you have a soft problem
>>  i've just reformat my pc a week ago  << did you install the motherboard drivers?
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MereteCommented:
I would suggest you Run a disc cleanup from start all programs accessories system tools. disc cleanup.
Then
Also r/click C drive properties>tools  defrag> click on defrg>analyse> see a lot of red? please defrag.
then>
r/click C drive properties> toolls> chkdsk and run it, you will have to reboot to enable it to run. Please do this now.
Cheers Merete

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Dark720Commented:
When you say that PC hangs/freezes, have you gotten control back if you eject the cd? how long have you waited. If after ejecting the cd you get control back or if after a minute or two you get control back then I would agree with nobus about the drive having a hard time reading the media.  You can force an eject by using a straightened paperclip in the tiny hole in front of the cd drive. Did you add a new drive to the computer. Did you install from cd? did you install nero from cd?
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MereteCommented:
is there another way?? to install Nero, it comes bundelled with cdrom dvdrom etc.
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MereteCommented:
that is if one installs Nero burning rom and it did not come bundelled with that cdrom/ dvdrom drive you cannot use.
It will crash your machine.
Please uninstall Nero.
There should be a small packet that came with your rom drive, also if you are using xpsp2 you may have to up date it.
Please refer to this link as I just finished another problem using nero
XP crashes when burning legit DVDs
Topic Operating Systems

http://www.experts-exchange.com/Operating_Systems/Q_21866336.html#16778277




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Dark720Commented:
Merete, not to take away focus from the question, but yes there are other ways to install.
You can install XP if the setup files are on a HDD. The user may have downloaded nero to install it.
These were obvious to me when asking the question, so decide to ask in case the cd had not been used till present.
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MereteCommented:
@Dark720  of course I agree and am aware of this,  often Nero can only be downloaded with a key proof of purchase, or as an update.

What is the nature of the cd??dvd??
 How much ram do you have and what size processor?
We need your computer specs to help you.

if you use the Nero --> Extras --> AutoDetect CD-Rom selection can cause a lockup.
Do you have a media player installed to play the format of the cd's/dvd's, this may cause some lockup if it is trying to find a player or two players assigning the same file preferences..
besides WMP,
Install another media player
winamp.
http://www.winamp.com/
Power dvd should have come with the dvdrom drive.
http://www.digital-digest.com/dvd/downloads/showsoftware_powerdvd_48.html
include ffdshow
http://www.afterdawn.com/software/video_software/codecs_and_filters/ffdshow.cfm
-------------------------------------------------------------
By default, CD audio playback is performed digitally. This may cause problems on older computers. Typical problems may include poor playback performance, stuttering audio, and unexpected computer lockups. These types of problems are typically caused by hardware resource conflicts. These conflicts typically occur because of the number of hardware devices that are accessed at the same time during digital playback.

Before troubleshooting CD audio playback, make sure that you can play other local media such as the .wav or .mid audio files that are located in the C:\WINDOWS\Media folder. If Media Player cannot successfully play other local media, troubleshoot that issue before you continue CD audio playback troubleshooting.
Go to start search>all files and folders>all or part of the file name>  type in *Mid  search. They try to play one.

http://support.microsoft.com/?kbid=811982



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kerm007Author Commented:
well no trace of freeze after i uninstalle nero completely and i use the clean tools too so there is nothing left

i was having problem even if i insert blank cd and or dvd in dvd burner or dvd player

let you know in couple days

Thanks
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Expert4XPCommented:
Did you also disable the XP Recording option (see my earlier post)?
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kerm007Author Commented:
i just did ...... i'll wait a day and then try to reinstall nero

Thanks
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Expert4XPCommented:
When you re-install Nero, select the custom install.  Unless you really want the InCD, don't include or install it.  Personally I don't and never have used InCD.  I have Nero and I like to setup my burns myself in a batch and then create/burn the CD and then close it.

I guess some people like the drag-n-drop capability, but at the low cost now for cd's and dvd's, I like to choose my own setup and then burn the entire cd/dvd.

Also, look for updates at the www.nero.com website.  (I have Nero 7 now, but had 6 and then 5 before that)
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kerm007Author Commented:
hows the nero goes ?


Thanks
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Expert4XPCommented:
I liked Nero 6 just fine.  Nero 7 has more features than I could ever use.  Some people say 6 is better.  I'm not making dvd movie compilations, just basic reliable burning, so I don't need all the extras.
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kerm007Author Commented:
well seem good to me

split point
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