USB Flash memory stick freezes computer when inserted

Posted on 2006-05-31
Last Modified: 2013-11-09
We built a computer for a client ... Gigabit motherboard, AMD 3200+ CPU, running WINXP Pro.  Updates are current.

USB slots on front of case and back of system.  When any USB flash memory is installed in a slot, the computer freezes.

Can anyone give me a clue where to begin looking to trouble shoot the problem.


Question by:fatshoulders
    LVL 10

    Expert Comment

    Check that the proper drivers are installed for the USB controllers?

    Do any other USB devices work, such as a mouse?
    LVL 32

    Expert Comment

    Another troubleshooting step would be to boot from a Knoppix or Ubuntu CD to determine whether you have a Windows problem or a hardware problem.

    If other USB devices work and flash drives don't, more time with the old thinking cap is needed.
    LVL 4

    Expert Comment

    Your power supply might not be performing its best or you may be experiencing an OS problem with drive letter assignment ( do you have a network drive )
    LVL 5

    Expert Comment

    install a 3rd party usb card ...sometimes another 25 bucks can solve the problem...
    LVL 91

    Expert Comment

    check these :
    does the usb stick works ok on another system? if yes :
    in device manager, no errors on the usb section?
    is USB enabled in the BIOS - and set to hi speed (or usb 2) ?
    LVL 87

    Expert Comment

    Open device manager, set it to display hidden devices, then uninstall everything USB. Reboot and let the PC reinstall the drivers. Try again.
    LVL 4

    Accepted Solution

    I would buy a USB card to install in a PCI slot. This would bypass any motherboard or port defects.

    Also calculate your power needs here

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