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Backup Exec for SBS fails due to a corrupt email

I am backing up SBS2003 Std with Backup Exec 9.1. The job fails with the following error:

Access denied to file (username);Top of Information StoreInboxRe: Here is the document.
The item \\SERVER\Microsoft Exchange Mailboxes\(username);Top of Information Store;Re: Here is the document in use - skipped.
Access denied to file (username);Top of Information StoreInbox#61478;Mail Delivery (failure email@domain).
The item \\SERVER\Microsoft Exchange Mailboxes\(username);Top of Information StoreInbox;Mail Delivery (failure email@domain) in use - skipped.

The job works just fine, backs everything up but these emails, but still marks the job as "failed".

I have seen this problem a bunch of times before with Exchange 2000 and 2003. The write-up on it says that this is due to a corrupt email and that the solution is to delete that email. That has always worked in the past - for whatever reason of the 100+ emails that I have seen do this, all were ether SPAM or system notices so it never mattered. In this case however, I cannot find the emails! Searching the mailbox both with Advanced search and by looking for them manually comes up with nothing - these emails do not exist! How can I delete them if they are not there? As I said, I have seen this dozens of times, but always the corrupt email was visable in Outlook and everything would OK after I deleted it. In this case, there is nothing to delete, so I am stuck. Anyone seen this before?
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Tyson0317
Asked:
Tyson0317
4 Solutions
 
johanvz1Commented:
Only thing to do log into the mailbox find the E-mail and delete it I had to do that myself as well on Backup Exec 8.6 and even on 10d. Seems that something in the E-mail on your priv.edb file goes corrupt and then it causes job to fail. However you can open mail and it looks fine.

Rgds,

Johan
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Tyson0317Author Commented:
Johan, as the description states, the emails do not actually show up in the mailbox! There is nothing to delete!
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BertSublimeCommented:
Have you checked the sync isuues store, occasionally the mail will be in there.  also you can tell veritas to ignore the corrupt email, . Creating the Registry key there is a veritas document for this, briefy below, full document available here http://support.veritas.com/docs/193940, also look at http://support.veritas.com/docs/261457.

1. Run REGEDT32.EXE
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
2. Highlight the following registry key:
         HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Backup Exec\Engine\Backup
3. On the menu bar, select Edit | Add Value
4. In the Value name field, type in "Fail Jobs On Corrupt Files"
5. For the Data Type, select REG_DWORD
6. When prompted for the Data, type in "0" (without the quotes)
7. Click OK
8. Close REGEDT32

If the key already exists, you will need to modify the key:
1. Run REGEDT32.EXE
Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
2. Browse to the following key:
  HKEY_LOCAL_MACHINE\SOFTWARE\VERITAS\Backup Exec\Engine\Backup
3. In the right window, double-click Fail Jobs on Corrupt Files
4. In the DWORD Editor dialog box change the Value Data to 0 (zero)
5. Click OK
6. Exit Regedt32

Warning: Use of this registry key will result in the successful status of job operations that otherwise would have qualified as being failed operations. Ordinarily, successful job status indicates that 100% of the targeted data has been protected and recorded to media. After this registry key has been enabled, a successful job status will indicate a primarily successful backup operation with exceptions. When this key has been enabled, Symantec recommends that an inspection of job log files is performed to make note of any possible exceptions that may have occurred during a backup operation.
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rindiCommented:
Use the Exchange utilities, like eseutil, to clean your information store. This should delete corrupt mails etc from Exchange. You will have to do this after hours, as it is necessary to sopt the exchange services.
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johanvz1Commented:
Hi Tyson,

Then you must do E-mail database maintenance and like rindi said use eseutil to clean it out or one of the built in managed E-mail utilities.

Rgds,

Johan
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ASW3382Commented:
Of course you could just take the route I did and not let it bother you.  I found that it was too much of a hassle to go in and clean the mail store every time.  I just let the error come up in my report and safely ignore it.  I can still restore any mailboxes I need and everything is fine and dandy.  But if you need the clean backup feel then esutil works great.
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