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Error Opening MS Outlook 2000 - AppName outlook.exe ModName msvcrt.dll

Posted on 2006-06-01
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Last Modified: 2012-05-05
Error Opening Microsoft Outlook 2000 SP3 running Windows XP Home Edition SP 2

Upon Opening I get following error signature;

AppName: outlook.exe  AppVer: 9.0.0.6604  AppStamp: 3d0125d7
ModName msvcrt.dll  ModVer: 7.0.2600.2180  ModStamp: 41109752
fDebug: 0  Offset: 00037efe

I am able to open Outlook in Safe Mode but am not able to download messages in the Safe mode.
Outlook does contact my e-mail provider and starts download I get a Lost Connection Message and the following TCP/IP error:

A TCP/IP error occurred while trying to send data to the server. (Account: 'mail.atl.bellsouth.net', POP3 Server: 'mail.atl.bellsouth.net', Error Number: 0x800ccc13).
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Question by:clydela
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AndreDekolta earned 200 total points
ID: 16808321
Heloo clydela!

This also occurs with OE...hope this helps!  Andre...

You receive a "0x800ccc13" error message when you try to send an e-mail message in Outlook 2002
View products that this article applies to.
Article ID : 312349
Last Review : December 11, 2004
Revision : 2.0
This article was previously published under Q312349
Important This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs. For information about how to back up, restore, and edit the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 (http://support.microsoft.com/kb/256986/) Description of the Microsoft Windows Registry
On This Page

SYMPTOMS

CAUSE

RESOLUTION

Upgrade to the Most Recent Version

Install the Version of Outlook Express That Matches Your Version of Internet Explorer

MORE INFORMATION
SYMPTOMS
When you attempt to send an e-mail message in Microsoft Outlook 2002, you may receive the following error message:
A TCP/IP error occurred while trying to send data to the server
Account: 'AccountName'
SMTP Server: 'ServerName'
Error Number: 0x800ccc13
You may be able to send mail in Microsoft Outlook Express without error.
 Back to the top

CAUSE
This behavior may occur if the versions of Outlook Express and Microsoft Internet Explorer are not the same. Outlook 2002 relies on several files that Outlook Express installs and uses.
 Back to the top

RESOLUTION
To resolve this behavior, either upgrade to the most recent version of Outlook Express and Internet Explorer, or install the version of Outlook Express that matches the version of Internet Explorer that is installed on your computer.
 Back to the top

Upgrade to the Most Recent Version
1. Start Internet Explorer, and then download the latest version of Internet Explorer from the following Microsoft Web site:
www.microsoft.com/downloads (www.microsoft.com/downloads)
2. Follow the download instructions.
3. Restart the computer after the installation.

 Back to the top

Install the Version of Outlook Express That Matches Your Version of Internet Explorer
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.1. Use the Add/Remove Programs utility in Control Panel to remove the existing version of Outlook Express.
2. Delete the contents of the C:\Program Files\Outlook Express folder, but do not delete the folder itself. Follow these steps: a.  Click Start, point to Programs, point to Accessories, and then click Windows Explorer.
b.  In the Folders pane, click the plus sign (+) to expand the My Computer folder, and then expand the Local Disk (C:) folder.
c.  Expand the Program Files folder, and then expand the Outlook Express folder.
d.  Select all of the files in the Outlook Express folder, and then click Delete.
 
3. Use Registry Editor to delete two registry keys: a.  Start Registry Editor (Regedt32.exe).
b.  Locate the following two registry keys:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Outlook Express
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Outlook Express
c.  For each of the two keys, click the key, click Delete on the Edit menu, and then click Yes.
d.  Quit Registry Editor.
 
4. To reinstall Outlook Express, use the Internet Explorer Add a component option in the Add/Remove Programs tool in Control Panel.  

 Back to the top

MORE INFORMATION
For additional information about how to remove and then reinstall Outlook Express in Windows 2000, click the following article number to view the article in the Microsoft Knowledge Base:
263837 (http://support.microsoft.com/kb/263837/) How to manually remove and reinstall Outlook Express in Windows 2000
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