External Keyboard Error

Dear Sire,
I have a Fujitsu Siemens laptop AMilo 3438 and I’m using external keyboard PS\2 with USB converter and when the num lock is on the normal arrows are working as a print screen button (the up-down-left- right -arrows) and when I turn off the num lock it works normally so I can go up down right left but if I tried to use the shift key with any arrow it print the screen more than 24, you can see this from MS Office clipboard. So what can I do?
AlkannetworksAsked:
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stergiumConnect With a Mentor Commented:
if i understanded correctly the problem is in your keyboard. try another keyboard instead.
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kcarrimCommented:
Do you have any special settings for the keyboard like "sticky keys" ?
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AlkannetworksAuthor Commented:
there is no special settings for the key board like sticky keys and i tried another keyboard but there is no changes
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adi_vladutConnect With a Mentor Commented:
are both the laptop and external keyboards for the same language? (US or other)
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AlkannetworksAuthor Commented:
yes the laptop and the external keyboard are the same language
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kcarrimConnect With a Mentor Commented:
Can you check in Control Panel > Accessibility Options for keyboard and mouse settings. Could be that you have "use mouse keys" enabled, or the laptop's keyboard might have a key stuck.

Download Keytest and test both the laptop keyboard and external keyboard.
http://www.passmark.com/products/keytest.htm
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AlkannetworksAuthor Commented:
Dear All,
Thank you for your efforts, I now understands what happened.
The problem is because of the keyboard converter from PS/2 To USB so I tried a USB keyboard and it working probably.
Many thanks
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kcarrimCommented:
Spilt points?
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