A friend has a laptop using Office 2003 (fully patched) and has been using pfbackup without any problems for months. Ten days ago when invoking the save file option after exiting Outlook as usual he started getting the message
Cannot copy Outlook: Process cannot access the file because another process has locked a portion of the file.
The same message is displayed when any attempt to manually copy the file is made, either using right-click drag or send-to; obviously with Outlook shut down at the time this is attempted.
I will try removing and reinstalling pfbackup tomorrow when I visit but has anyone got any ideas what might have caused this?
The second backup (archive.pst) runs OK. A detect and repair has not sorted the problem.
I am not yet sure if the machine is totally virus clean but no alerts have been given....