Office Applications hang on Save and Open

Posted on 2006-06-01
Last Modified: 2013-11-18
I have been reading posts, suggestions and ideas on how to fix my problem, but can't seem to find anything that fixes theh problem.  In any one of my office apps (Word, Excel, Outlook, ect...) if I save a document, open a document or attempt to do anything that uses Explorer within my Office apps, Explorer just hangs.  I have Office XP Professional with Outlook removed and Outlook 2003 Installed.  I've attempted the following:

Re-installing Office
Detect and Repair of Office
All Office Updates (Get an error message when doing office updates) (complains of opuc.dll add on problem)

I have attempted to clean Office plug ins.  Do some registry hacks.  Nothing seems to fix the problem.

Any other ideas?

Thank you in Advance,

Shawn Mortensen -
Question by:mortensencs
    LVL 9

    Expert Comment

    Hello mortensencs!

    Sounds like a bad case of Office-dont-work-itus.  When things get this bad I completely remove all instances of Office.  Both programmatically (uninstall) and using the registry.  Be careful the registry is a dangerous place.  Then re-install, update, and patch.

    Good luck,


    Author Comment

    I'll try that.  I already did this once and it didn't fix the problem.  Rebuilding the machine would be a nightmare, it's mine and it's loaded with Apps.  This is a tablet PC with 2 GB of Ram.  Any other ideas?  I'll try one more time, but I don't think it will fix it as I have tried it once.

    Author Comment

    Do they make an Office Cleanup tool?  That would be slick.  Remove, run a cleanup tool and wallah!!

    LVL 23

    Expert Comment

    by:Mohammed Hamada
    LVL 23

    Accepted Solution

    BTW: I suggest that you uninstall Outlook2003 and try using office without it, then reinstall it, You can backup all your e-mails, contacts, to a file and restore them after reinstalling outlook again.
    LVL 35

    Expert Comment


    Most of the time when they hang on Save and Open, it is because you have a mapped network drive that is invalid or disconnected.  Check these--theres probably a faulty one on there.  You seem to be profient with computers, so I won't give you instructions on how to check, but please ask if you have any questions.

    LVL 23

    Expert Comment

    by:Mohammed Hamada
    Do a search for the file opuc.dll and delete it from your computer, don't worry this is an activeX file, it wont harm your computer system files..

    Author Comment

    moh10ly fixed my Office Update Problem.  The suggestion of uninstalling the different versions of Office was a good answer,  I wondered if that might be my problem.  I'm too cheap to buy the new "Office 2003 Professional" however, I like the Outllook 2003.  I wish Micro$oft would come up with some reasonable upgrade costs for Office 2003.  I'm not paying $400 to upgrade my office package.

    Does the Software Assurance Package allow you to ugprade your office everytime there is a new version of Office that you want?

    Thanks In Advance for everyone's help.  I'm removing the different versions and installing a Full version of Office 2003 Professional, hopefully that will fix the problem.
    LVL 23

    Expert Comment

    by:Mohammed Hamada
    Greetings Shawn,,
    Glad that it's solved and wish that it works normally..

    I believe that this happens due to a conflict between both of the programs, there are alot of reasons and one of what i know and already had that could be both office2003 and office xp are using the same system files and loading them at a time which might cause the delay and the hangs...

    Regarding the SAP, I believe not.... they don't offer new version upgrades... Check this out..

    Wish you the best.

    Author Comment

    I rebooted... problem still here.  Any other ideas?  I have removed all instances of Office XP and have Office 2003 Professional edition installed only.  I have mapped drives, but I do on other PC's and they are working correctly.  I have Tablet, they don't.  Any ideas would be great!!  Thanks to all who are helping!!

    Thanks for the info moh10ly  I've been trying to find time to research the SAP.  

    I bet I have a 3rd party app that's breaking my office.

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    LVL 35

    Expert Comment

    I know that I have a recurring problem with this lag, because one of my network drives disconnects after not being used for a little while (it connects to an as400 server).  Once it is seen in open/saveas or in explorer, it wont lag for a while, but once it is disconnected the save/open dialogs hang when I go to the LookIn box.

    Every question I've commented in on here that deals with this lag (probably only 10-15 of them) has been because of the network drives, not the situation I'm in, but because a server might have gone down or something made the connection bad.  But if you have checked them on that computer and each are fine, I don't know what to say.  My advice usually is to let the computer be idle for a little while (or dont look in the LookIn box - type the drive instead ("U:") in the filename box to change drives), then open up windows explorer and see what drive causes it to hang when expanding my computer.  

    But it does sound like you've verified yours, I wish I could be more help.

    Author Comment

    It's a tricky one, I agree.

    If I use explorer the drives open correctly.  It's only in the office applications that it hangs.  
    LVL 23

    Expert Comment

    by:Mohammed Hamada
    Yah Shawn you are probably right about a third party application, It could be an HP software that's conflicting with recent Office update as mentioned in the following thread..

    Have alook at this link.

    Check this thread too.

    Author Comment

    I answered the question.  I played with it again today.  I think the whole problem was Offline Files.  I removed the checkmark to enable offline files and problem was solved.  No more slow explorer.   I was very happy.  I also turned off Simple File sharing, but I'm sure it as the Offline files that caused the problem.

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