Blackberry error "Your messaging server does not support wireless synchronization.  Please contact your system administrator for assistance."

Posted on 2006-06-01
Last Modified: 2012-06-27

I'm getting the above error message whenever I try to setup my Blackberry Desktop manager.  I have a BES with 20 users, all working fine for wireless except this one.

When I try to send an Email on the BB I get the dreaded red X and the message "Transaction error - decryption error."

Any ideas?
Question by:TechAssist
    LVL 48

    Expert Comment

    LVL 26

    Accepted Solution

    The device encryption key is different from the encryption key on your personal computer.

    Update the device encryption key.
    LVL 26

    Expert Comment

    by:Gary Cutri
    You can create a new key using Desktop manager, it is recomended to do it 3 times.
    LVL 14

    Expert Comment

    Sounds like you are using Blackberry Desktop Manager 4.x with BES 3.6.  This is not a big deal as Blackberry Desktop Manager 4.x does work with BES 3.6.

    as for the second message; you have to cradle your blackberry and recreate the encryption key like garycutri states.  

    The worse case scenario is that your BES account may have to be recreated and the Blackberry desktop manager has to be re-installed.


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