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Symantec not catching this virus

My wife says she has virus:


on her machine at home.

For some reason, Symantec is not catching and cleaning it.

We did a "Live Update" on it today, but we can't get the Internet Anti-Worm portion to work  (she says)

Error code from Symantec software is:   LU1845

Symantec sent instructions on how to deleet it, which my wife followed, but it did not work.
Tom Knowlton
Tom Knowlton
3 Solutions
Tom KnowltonWeb developerAuthor Commented:
>Subject: RE:'Case=002-134-045'
>Date: Sat, 20 May 2006 16:28:31 -0700
>Hello Syndi,
>Thank you for contacting Symantec Online Technical Support.
>I gather from your message that you are encountering issues while
>LiveUpdate and you need assistance in resolving the same in order to ensure
>that you have the latest virus definitions and other updates which will
>keep your PC protected from all the threats.
>Syndi, I understand the difficulties that you are currently facing. I
>like to inform you that this issue can happen due to some damaged
>LiveUpdate files and we will have replace the same in order to resolve this
>issue. Before following the instructions, please disable Symantec Resource
>Symantec Resource Protection prevents modification or deletion of
>files, processes, and registry keys by unauthorized applications.
>Authorized applications have full access to Symantec files.
>For assistance in disabling Symantec Resource Protection, refer to the
>Symantec Knowledge Base document by clicking the link provided below:
>Title: 'Turning on or turning off Symantec Resource Protection'
>Document ID: 2005013116330213
> > Web URL:
>For instructions on how to repair LiveUpdate, please refer the article
>the link provided below:
>Title: 'How to replace damaged LiveUpdate files'
>Document ID: 2004030908410213
> > Web URL:
>Following the above mentioned instructions has resolved this issue in
>almost all reported cases. If you encounter any difficulties while
>following the instructions or in case if you are unable to completely
>follow the instructions, then please reply back to me with a brief
>description on how long you have proceeded with the troubleshooting steps
>and when exactly you encountered difficulty. I will be glad to assist you
>further to ensure that your issue with LiveUpdate is resolved and your
>computer is protected.
>If the solution offered above has not resolved your issue, then in the
>meantime while we continue troubleshooting the issue I personally recommend
>that you use Intelligent Updater to ensure that your computer is having the
>latest virus definitions and it is completely protected against any
>possible threats. The Intelligent Updater is an alternative to LiveUpdate
>to update your virus definitions. LiveUpdate downloads and then installs
>the virus definitions for you. However, if you cannot use LiveUpdate, or if
>you prefer to download and install the updates manually, then you can
>download and use the Intelligent Updater to install the virus definitions.
>We have a document in the Symantec Online Knowledge Base, which will
>provide you with the necessary information on the subject. Please click on
>the link below, which takes you to the document:
>Title: ' How to update virus definition files using the Intelligent
>Document ID: 1998082013035306
> >Web URL:
>Symantec Technical support want very much to assist you with finding
>resolution that you need. We value your business and appreciate the
>opportunity to provide service to you.
>Ajee Antony
>Symantec Authorized Technical Support

There are removal instructions here which you can try:


re. your problem with Symantec Liveupdate not working, I would first fix the virus, then download lusetup.exe from http://www.symantec.com/techsupp/files/lu/lu.html and run that to re-install LiveUpdate, then try doing a Symantec update again.
Sometimes it also happens that the resident antivirus will not catch the viruses in the system, and of course when the antivirus is not working doesn't help.

I agree with getting rid of the virus first.

Any chance that we could look at your Hijackthis log?
Please download HijackThis 1.99.1
Open Hijackthis, click "Do a system scan and save a logfile" don't fix anything.
Notepad will also open, copy its contents and paste it to either these sites:
then at the bottom left corner click "paste"
Copy the address/url and post it here:

Or paste the log at --> http://www.hijackthis.de/ 
and click "Analyse", click "Save".  Post the link to the saved list here.
www.ewido.net download update and run ewido
http://www.pandasoftware.com/products/activescan.htm perform an online scan
www.bitdefender.com perform an online scan
www.kaspersky.com perform and online scan and save a log file

paste the hjt log ( www.hijackthis.de  - download - run - scan and save a log file ) and kaspersky online scanner log here so we can analyse.

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