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Trying to sort using the From colum

In the inbox user highlights an email and then clicks on the From colum heading and the emails will sort alphabetically, but it jumps forward to that person's name that was highlighted on the email. However, on some emails this sort feature doesn't always work. When another email is highlighted and then clicks on the From colum heading, it sorts alphabetically, but it doesn't jump forward to the person name on the email that was highlighted. The user then has to start typing in the person's name to make outlook jump forward alphabetically to that person's name.  Any ideas?

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martit01
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martit01
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1 Solution
 
David LeeCommented:
Greetings, martit01.

> it jumps forward to that person's name that was highlighted on the email
Sorry, but I don't understand what you mean by "jumps forward".  When I select an item in my Inbox and click the From column heading the column sorts, either asecnding or descending, by that column, leaving the selected item selected and scrolling the list to keep hat item visible.  By "jumps forward" do you mean that the items sort but Outlook does not keep the selected item visible onscreen?

Cheers!
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martit01Author Commented:
When an item is selected in Inbox and I click the From column, it sorts in ascending order from A to Z, leaving the selected item selected and automatically scrolled up to that selected item.  However, on some occations, I do the same process leaving a certain item selected, but it only sorts in ascending order from A to Z WITHOUT doing the automatic scroll forward. It just defaults to the very first item in the colum, then if my selected item had been Washington for example, I would need to start typing W..A..  for it to scroll forward to Washington.

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David LeeCommented:
What version of Outlook are you using?
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martit01Author Commented:
Outlook 2003 SP2
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David LeeCommented:
Try as I might I can't duplicate the behavior you're describing.  I recommend running Detect and Repair to see if something has happened to Outlook.  If that doesn't help, then the next step is to create a new Outlook profile for the affected user.  It's amazing how many ills that cures.
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martit01Author Commented:
BlueDevilFan

We are running Exchange, so when you say create a new Outlook profile, is that done on the machine locally or over on the server side.  I'm asking because I don't have access to Exchange. I would have to get our server guy to do that part.

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David LeeCommented:
That's done on the local machine.  Open the Control Panel and double-click the Mail icon.  Click Show Profiles, then Add.  This will add a second Outlook profile.  It will not harm the first one.  You'll have to configure the profile before you can test and see if it solves the problem.
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