In the inbox user highlights an email and then clicks on the From colum heading and the emails will sort alphabetically, but it jumps forward to that person's name that was highlighted on the email. However, on some emails this sort feature doesn't always work. When another email is highlighted and then clicks on the From colum heading, it sorts alphabetically, but it doesn't jump forward to the person name on the email that was highlighted. The user then has to start typing in the person's name to make outlook jump forward alphabetically to that person's name. Any ideas?