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Message body truncated

Occassional our general manager has emails arrive where the last half of the email message body is missing.
if the sender re-sends, it arrives fine.
Exchange 2003, outlook 2000 at our end.
Exchange 2000/2003 and outlook 2000/2003 at the senders company.
Email is arriving by SMTP from the internet, passes through anti-spam servers and then hits our Head office server which the users mailbox is on. It does not route to another site so rule out internal connectors.
Thanks
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viperacom
Asked:
viperacom
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1 Solution
 
SembeeCommented:
Antispam and Antivirus products are the usual cause of these issues. Due to the way they "read" the message they don't always put the message back together again correctly.
Also check that no file level AV is scanning any of the Exchange folders, and causing a problem with the email message being processed.

Simon.
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ExchgenCommented:
Sembee is correct!!! try and archive a copy all messages that pass through your antispam for a day and look if you find the issue exist at that level.

You may want to confirm this to negate the possibility of the antispam server. Once we know that emails look good on the antispam server you may wanna break your head with exchange. :)

Raghu
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viperacomAuthor Commented:
Ill try and get the spam server to archive the mail, not sure if it can though.

AV is definately set to exclude all exchange directories.
If the AntiSpam servers detect spam or filtered body content, the whole email is forwarded to a quarantine mailbox.
In this case the mail is being delivered to the user which means it is clean.
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SembeeCommented:
It isn't being caused by the message being clean or not. What the problem is caused by is the scanning process. The application "reads" the email message. Once it has read the message it then reassembles it. If something happens to interrupt that process, or the format of the message isn't quite right, that is when you see truncated messages.

Simon.
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viperacomAuthor Commented:
I can't get the spam servers to archive.
Not sure what to do from here, they seem to be working 99% of the time.
Pity the failures are occurring for the head honcho of the company, thats the only reason I can't let it slide.
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SembeeCommented:
In that case you are only left with one option - the applications will have to be removed.
If it is the manager then make sure that he signs off on the proposal so that the complaints go to him.

Something is interfering with the message - and I would strongly doubt whether it is Exchange.

Simon.
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viperacomAuthor Commented:
OK to be honest I think I will just hope it stops because we receive 5000 emails per day and 4400 are spam/infected/malicious.
Turning off is not an option, thanks anyway
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