Optio Prints Too Slow

Posted on 2006-06-01
Last Modified: 2010-04-12
Here is my scenario: At our company we use software called Optio Print Manager (OPM) for printing invoices. The server is located next to the printers. The server is receiving the XML file just fine, but the printing of each invoice takes about 15 to 20 seconds, which causes a huge back log of invoices. Sometime 1 business day behind.

Optio made an attempt to troubleshoot the issue and collected the logs, upon review they said that the OPM is doing what it should be doing. They claim that the slow response is due to the printer cycling on and off.

In short, they said that because the OPM needs confirmation that the invoice was printed at printer level, the printer takes an extra second to send the message back to OPM, but in this time period it is enough for the printer to cycle off and before receiving another invoice it needs to cycle back on which translates into 15-20 seconds for each invoice.

Has anyone had a similar problem? What would you do to make the printing execute in 2 seconds (other than using Windows print manager) we have invested a fortune in the Optio suite of tools. Thank you.
Question by:xbite9
    LVL 6

    Expert Comment

    I've seen a similar issue with other software and the solution - which could never be created - was to have the confirmation requirement disabled in the software.  Guess a question might be will OPM disable the confirmation?

    Hope this Helps!!!

    Author Comment

    I appreciate the answer, but the point of buying and using the OPM is to get a confirmation back into the Oracle system that the order was indeed printed. Else what's the point? We can use the Windows print manager and print 30 PPM but without knowing that each invoice was in fact printed. The goal is to get the solution to work in about 3-5 seconds max.

    Optio uses PCL no need for GDI, could this be something to explore? Another "rumor" I heard is that there may be a way to turn off the printer cycling between the print jobs, is this possible? We have HP LaserJet 9050dn Printer. Another "rumor" is to send the invoices in batches of 5 and possibly connect two printers.

    Anyone tried these? Any positive results? Thank you.

    Author Comment

    Does anyone have any idea.... any possible solutions? Still looking for an answer. Thanks.
    LVL 21

    Accepted Solution

    If possible, on the printer, increase the buffer size and timeout values. this should stop the printer cycling.
    Also, if option uses a windows driver, set the spooling to "start printing after the last page has spooled"
    If you are using an LPR port, enable LPR byte counting.

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