Here is my scenario: At our company we use software called Optio Print Manager (OPM) for printing invoices. The server is located next to the printers. The server is receiving the XML file just fine, but the printing of each invoice takes about 15 to 20 seconds, which causes a huge back log of invoices. Sometime 1 business day behind.
Optio made an attempt to troubleshoot the issue and collected the logs, upon review they said that the OPM is doing what it should be doing. They claim that the slow response is due to the printer cycling on and off.
In short, they said that because the OPM needs confirmation that the invoice was printed at printer level, the printer takes an extra second to send the message back to OPM, but in this time period it is enough for the printer to cycle off and before receiving another invoice it needs to cycle back on which translates into 15-20 seconds for each invoice.
Has anyone had a similar problem? What would you do to make the printing execute in 2 seconds (other than using Windows print manager) we have invested a fortune in the Optio suite of tools. Thank you.