Text in body of email removed and sent as attachment?

We are having a problem with emails in which the text part of the email is removed from the body of the email and sent through as an attachment.

We are stumped with this.  It has happened quite a few times.  We cant find a pattern to it either.

We use outlook 2000 and are retrieving email from Bynari Mail Server (linux based)

Does anyone have any suggestions. We now need to resolve this urgently.

Thanks

Mark

PS The attachment is winmail.dat
recsolAsked:
Who is Participating?
 
war1Commented:
Mark,

If the format is Rich Text, change to HTML or Plain Text.
0
 
upul007Commented:
Hi,

I am not certain but the following link may contain the reasons as to why your server is doing this.
http://support.microsoft.com/default.aspx?scid=KB;en-us;q241538

You should contact Bynari through http://www.bynari.net/index.php?id=15 for assistance as wel.

Rgds

Upul
0
 
upul007Commented:
0
Cloud Class® Course: Microsoft Office 2010

This course will introduce you to the interfaces and features of Microsoft Office 2010 Word, Excel, PowerPoint, Outlook, and Access. You will learn about the features that are shared between all products in the Office suite, as well as the new features that are product specific.

 
war1Commented:
Greetings, recsol !

Make sure Outlook 2000 has the latest updates. It is up to service pack 3 and hotfixes.

Check the format of the sending email.  Make sure it is not Rich Text.  If HTML, make sure MS Word is not selected as editor. This setting has cause many problems.

Outlook HTML has a unique format. If recipient email client is not Outlook, he receives the email with winmail.dat attachment.  As a workaround, send the email as Plain Text, and recipient will view it properly.

Best wishes!
0
 
recsolAuthor Commented:
thanks for the info.  i have also been researching with google.

my problem is the sender is outlook the recipient is outlook.  a particular sender has some emails coming through ok and others not.  this particular person i know would not be playing with any settings in relation to the format in which she sends.  so that stumps me

I will check the updates also.

Cheers

Mark
0
 
war1Commented:
Mark,

Did changing the format fix the problem?
0
 
recsolAuthor Commented:
Thanks War 1,

Sorry for the delay in responding I have been trying everything to replicate the errors were are gettting.  The outlook RTF settings do appear to be the cause of some part of the problem.  I have been able to use outlook rtf to outlook clients via the bynari server.  However in the bynari webmail client i see the text of the mesaage as per normal and also a winmail.dat file.  When it goes to the outlook client all is fine ie no winmail.dat attachment.

It seems as though the problem may be related to emails which have been migated from the old server..It seems as though when they have migrated the text was stripped out of them and the winmail.dat attachment was the only thing left.  When we look at these if outlook is says that they a re a plain text message not rtf.  Maybe they have lost something in the migration.

I feel that there may be more to this than even what I ave already discovered as therehave been similar type probs with a couple of email before.

We aslo have found a couple of emails where the body of the email contains a whole lot of html type code.  Again, Im not sure why this occurred.

At this stage I need to keep testing things.  Im happy to accept your answer.  If have any other ideas I would be pleased to hear them.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.