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FAStT Storage Manager does not show drives

Posted on 2006-06-02
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Last Modified: 2013-12-03
We've filled a FAStT 200 with drives and they appear to be powered up. But we can't see them showing up in Storage Manager. I'm guessing theres probably something basic I need to do before the controller recognises the drives are there, but I'm not sure what. Any ideas?
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Question by:Gareth_Oakley
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knoxzoo earned 1000 total points
ID: 16820616
Start all supporting devices, start all expansions units, drives and attachments, start the server, restart the host.
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by:Gareth_Oakley
ID: 16821053
We're not using any expansion enclosures, and I wouldn't have thought that anything connected to the fibre out of the box would cause the drives to not appear (as a side note we're using the ethernet connector for management). I'll give your suggestion of restarting the device a try though - its currently on its first boot after being assigned an IP address over the serial cable.

Thanks for the suggestion - I'll try on Monday when I get back into work :-)
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by:Gareth_Oakley
ID: 16841096
I've tried powering the box down and back up, but the drives still do not appear in Storage Manager. It does appear that the box is scanning for the drives when they are inserted/removed - the power lights on all drives briefly flash when this happens.

Any more suggestions?
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by:Gareth_Oakley
ID: 16919840
I've thought of a few things that might have helped but didn't:

- Tried upgrading firmware
- Tried removing all disks/all but one/reseating disks
- Tried resetting controller (sysWipe at serial console)

Any more suggestions?
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by:knoxzoo
ID: 16920945
I'm out of ideas.  If you didn't get a bad rig, it should be working.
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by:Gareth_Oakley
ID: 16921075
Time to call on the warranty. Original answer accepted. Thanks :-)
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by:knoxzoo
ID: 16923445
Glad to help.
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by:Gareth_Oakley
ID: 16940979
Fixed!

I got physical access to the machine and noticed the expansion port on the first interface was connected to the same switch as the IO port, not an expansion bay. I'm guessing this had some kind of "feedback" effect - the drives kept seeing themselves and became confused.

Unplugging the fibre from the expansion port fixed the problem. :-)

Once again, thanks.
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by:knoxzoo
ID: 16943326
Ahah!!!  Congrats!
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by:knoxzoo
ID: 16943330
Oh, yeah.  You want your points back?
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by:Gareth_Oakley
ID: 16943630
Its OK :-)

I've got a few answers in on other questions - hopefully I'll get Expert status soon. You don't lose points once you're over 10k expert points do you?
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by:Gareth_Oakley
ID: 16943642
I should point out that whilst Storage Manager now sees the drives, it still complains when I try doing any operations. I suspect a power cycle will clear that fault though.
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by:knoxzoo
ID: 16945246
Points - I have no idea.  The company pays for me to be on here, and it's only my second month.  Guess we'll both find out.  :-)

Hope the power cycle works.
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