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Citrix login hangs at blank desktop - no taskbar or icons.

About five months ago, a user became unable to log in to Citrix. The process stalled at a blank blue desktop. I tried to resolve, but eventually rebuilt the system and the problem was gone. Now, five months later, the problem is back. And I'd rather not rebuild the system again. We're logging in with Citrix Program Neighborhood version 9. Other users can log in. If I change the login name on this users computer, I still cannot get in. He can log in to the Citrix server through remote desktop with no problem. I tried uninstalling and reinstalling the program neighborhood, but it did not resolve the problem. Any suggestions?

mgcIT

>> If I change the login name on this users computer, I still cannot get in

Are you saying that you tried logging into citrix from his computer with a different account and get the same problem?

WNAHQ

ASKER

Yes - I tried my username and password. Which work on my computer for getting into Citrix. But not his.

gsgi

Below thread taken from http://www.mtekk.com.au/Forums/tabid/56/forumid/8/postid/37556/view/topic/Default.aspx

11 Aug 2005 8:48 AM
Has anyone experienced a hang when logging into the Citrix Desktop? The desktop background comes up, but it locks up right before you would normally see the small MetaframeXP splash screen, leaving you with a blank desktop. It stays there forever until you close the session window. This is happening for only a few of the 40 or so users, but on different PC's, with different OS's (XP/2000), and different installations/versions of the ICA client (a few having the latest). There is just a slew of variables that make the issue incredibly hard to troubleshoot. Has anyone else ever seen this desktop "hang"? I can provide more information about anything if needed. Many thanks in advance to anyone who can help in any way!!

12 Aug 2005 3:39 AM
Nevermind, I found the cause/solution on my own. If anyone else is having the same issue - here is everything you need

http://sbcgatekeeper.com/mambo/content/view/39/48/
http://support.citrix.com/forums/thread.jspa?forumID=8&threadID=66375&tstart=0
http://support.citrix.com/kb/entry.jspa?entryID=6927

-gsgi

gsgi

You also want to verify that the only dns entry in the tcpip setting for the user, is the ip of the ad machine and that dns on the ad machine is set up correctly.

-gsgi

WNAHQ

ASKER

Ok - Thanks for the suggestions but I'm still coming up empty. We are running version 2 of the Update Rollup1 for Windows. That was something I tried on the last go round with this problem. I tried deleting the license00x key and letting the system rebuild it but that didn't let me in. And I checked the dns. He has two dns servers listed. The same two I have listed. I don't know how to check if dns is set up correctly on the ad machine. Maybe someone could help me with that. We do have two dhcp servers and I'm pointing at one and this user is pointing at the other. But I've been told that that would not cause this problem.

WNAHQ

ASKER

Any more suggestions or am I out of luck?

WNAHQ

ASKER

Ok - I found out that Citrix would work in safe mode with networking. So after a whole lot of trial and error, I found that if I disable the smart card service, Citrix works. Thanks for all the suggestions.

gsgi

Click on the link below and ask that this question be paq'ed and that you get a refund.
https://www.experts-exchange.com/Community_Support/

Here is the url for this thread: post it in you question in community support: https://www.experts-exchange.com/questions/21872637/Citrix-login-hangs-at-blank-desktop-no-taskbar-or-icons.html#17225775

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