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Companyweb Alert notifications stopped working

Greeitngs,

SBS2003 server using companyweb and alert notifications. (No Exchange, POP3 e-mail accounts.  Alert notifications were set to go to user@thierdomain.com . They have simply stopped happening.

I opened company web as a user and checked their notification setup. All seemed well. But a notification for test event did not go out.  

I went into the companyweb as administrator, set up alerts for administrator using my own e-mail address, not at all associated with domain. Dod another test. Nothing went out. Where do I go from here?

Thanks
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Mixmangle
Asked:
Mixmangle
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1 Solution
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Is the SharePoint timer service running?  If so, what is the account it's set to run under?

Jeff
TechSoEasy
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MixmangleAuthor Commented:
TechSoEasy,

As I said, I went in to to the company web as administrator and set my own personal address for alerts. I guess I jumped the gun and posted here saying that nothing came thru. Because the alrts to me have started flowing.  

all their e-mail addresses are users@thierdomain.com     They switched 3rd party web and e-mail hosts a couple of weeks ago, and my inquirys reveiled that the alerts stopped at that time and have not been received since.  So it must be some sort of mix up between old and new mail host???  I did not set any of this up (unfortunately).  Normally, if a new host is set up, and primary and secondary dns records are changed, mail should flow properly, shouldn't it ?(other than an initial 72 hour max transition period).

Thanks
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Well, not really because that's all internal email.  Run the Configure Email and Internet Connection Wizard (CEICW) which may not have been done after the mail host was changed.  (Often folks try to manually configure those things which is not the way to do it with SBS because, as you have found out, there are interoperable pieces to most every configuration change).

http://sbsurl.com/ceicw

Jeff
TechSoEasy
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MixmangleAuthor Commented:
I'm confused.

Since I am not using exchange, and nothing has changed, not using a POP3 connector for exchange, or anything to that effect, why should I re-reun CEICW??

The only thing that has changed in any of this is the DNS info for the mail host. the POP3 server name was not even any different in mail clients. Your response would be valid only if CEICW somehow queries and remembers mail server DNS and THAT's what why it needs to happen.  Is that the case?
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MixmangleAuthor Commented:
BTW, I went ahead and re-rean CIECW anyway, just to be reminded what all happens and where this mailhost change may come into play in the wizard.

There's really nothing at all to change.  So, when it completes, is it somehow updating the dns info for the mail server from a DNS authority??
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Okay, so you're not using Exchange OR the POP3 connector, how did you figure that alerts were going out before?  It's with Windows Server 2003 SMTP Service... which has to be configured somehow... and that somehow is through the CEICW.  When you don't configure either SMTP or POP3 Mail through Exchange, it will automatically make sure that the Server 2003 SMTP Service is enabled and running.  

I would assume that you had set the server's name in the Sharepoint Central Administration "Configure Email Server Settings" (http://localhost:8081/globalemailconfig.aspx) to be your Small Business Server.  Because that does not have the capability to enter authentication logins for any outside mail server.

Also... I'd also assume that you really ARE using Exchange for internal messaging and calendaring.  So you really do have email running internally as well.

If you want to see all that it does, just go to it's log files at C:\Program Files\Microsoft Windows Small Business Server\Networking\ICW where you'll find IcwdetailsXX.htm (the XX is the sequence number which increases by one each time you run the CEICW).

That file spells out very clearly what was done during the running of the wizard.  

The RAW log of each command call is at C:\Program Files\Microsoft Windows Small Business Server\Support\icwlog.txt

Jeff
TechSoEasy
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MixmangleAuthor Commented:
Jeff,

Sorry for the delay in responding.

Exchange was set up but the person before me really botched the change over, and now the client does not want exchange running. So I have it installed, but it's not being used. All clients use only POP3 in their Outlook 2003 and do not connect to Exchange for anything.

When I do check the server settings at http://localhost:8081/globalemailconfig.aspx it shows MERCURY.domain.local.  

I just don't understand how:
If nothing was modified and
the only change from one third party mail host to another
And things were working before the above change
why has it stopped?

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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Please open any USER's properties and click the Email Addresses tab.  What accounts are listed there if any?

Jeff
TechSoEasy
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MixmangleAuthor Commented:
Odd . . .

ALL of them have thier.name@domain.local only, Plus an  X400 e-mail address, while but some of them also have thier.name@domain.com.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Okay... now you know the answer to why you should rerun the CEICW.  You need to fix the ones that don't have the @domain.com email addresses!

If your users are not all in the SBS Default Active Directory Organizational Unit of \MyBusiness\SBSUsers\Users, then the CEICW will not have any effect on them.  So they would need to be moved back into this group.

Jeff
TechSoEasy
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MixmangleAuthor Commented:
Jeff,

Thanks so much. I appreciate your help.

When I re-run CEICW, and get to the e-mail questions

DNS or Smart Host - - - - - -> DNS
Enable or Disable Internet Mail - - - - - - - - - ->if all users are using PSTs,  POP3 accounts and no exhange accounts, what should I do here?  If I nenable, it asks me about POP3 connector and Exchange. I assuem I want to disable so that Exchange will not interfere?
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Well, here's where you stand based on our conversation...

1.  You want alerts sent from SharePoint.  
               You have two choices in doing this, either Exchange or the Windows Server 2003 SMTP Service.

2.  You've also mentioned that "the person before me really botched the change over, and now the client does not want exchange running".  
               This is like cutting off your nose to spite your face.  If you don't use Exchange, then the links in the alerts won't work either.  
               SharePoint is designed to be used as an intranet and assumes that users do not have outside POP3 mail accounts.

3.  You've stated that users Email Address Properties show domain.local addresses, and some also show domain.com addresses.
               Obviously, something needs to be cleaned up here.

4.  You've stated that all users have "POP3 in their Outlook 2003 and do not connect to Exchange for anything"
               If this is so, why do they have email addresses at all in their user properties?  They shouldn't even have a mailbox.

5.  I'm unsure if all users are in the proper OU as you haven't confirmed that.

Okay... I think that outlines it fairly well.  You now need to work with the owner of the company to make some decisions.  If using SharePoint and it's alerts are important to the company then they really must use Exchange if they want it to be easy to manage and be a productive collaboration tool.  This can be done with either SMTP email or POP3 if you use the POP3 connector in Exchange.

If they want to avoid Exchange and continue to use POP3 email accounts, which are not filtered for SPAM or viruses centrally, and do not allow them to have the additional collaboration of Calendaring, global address lists, etc, then you should disable Exchanges services and remove all mailboxes from user accounts.

So... once that decision is made, you hopefully will be able configure all of this properly, and I will even be able to give you advice on how to do that.  Obviously, I am biased towards the first option of keeping Exchange... but it's not my call.

Jeff
TechSoEasy
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Does that mean you gave up?  ;-)
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MixmangleAuthor Commented:
Jeff,

Thanks.  You're right. I am at a fork in the road.  Obviously, my Exchange experience is limited to setting it up right the first time and managing it . . . . and I am somewhat lost in the area of troubleshooting.  So, even if I have to do it on my own time so the client doesn't feel " like he's paying for someone else to botch it all up again," that's what I will do.  

I will be meeting with them this afternoon.  Thanks
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
no prob.  Good Luck!

TSE
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