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exchange 2003 keeps resending the same old mail when smtp service is restarted.

Posted on 2006-06-02
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Last Modified: 2011-10-15
I have a 2003 exchange server sp1  on windows2003 that resends about 40 emails that have been sent before. This happens everytime
i restart the smtp service or the whole server.

I have already checked the ques dir (bad mail) and (queue) for both virtual servers and they are empry.


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Question by:vppsit
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by:Exchgen
ID: 16828783
Please find the checklist below and start doing that right away;

1. Check for Antivirus software scanning exchange folders, if they are then exclude them.
2. Update AV/spamfilter/3rd party to latest build.
3. If this does not solve the issue then uninstall all 3rd party and reboot the box.
4. If this does not solve the issue, please provide more inputs from the environment.

You may also want to try message tracking to confirm its going out of the exchange box when SMTP is restarted. I can provide detailed troubleshooting once we isolate exchange from other softwares.

Raghu
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by:vppsit
ID: 16833732
No file level anti virus on the system
I using GFI mail security and essentials.
They are both running the lastest version.
The system has been runing for about a year. It has the latest security patches from M$.
It is always the same old (april) emails that are being sent.

What other info is needed?
 
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by:Exchgen
ID: 16835401
Hey,

Thanks for the update. I would at this point like you to try the steps from below. I suspect that may be the emails are stuck in the mailbox (information store SMTP mailbox).

You could try the steps below and determine if the condion changes;
Please find steps to user MFCMAPI.

Download MFCMAPI from http://support.microsoft.com/kb/291794/en-us

Download and extract the files in a location on your exchange server.
Run the file MFCMAPI.exe.
Click on session and select logon and display store tables.
When asked for profile, select the administrator profile.
You should see the mailbox and public folder listed.
Click on MDB and then get mailbox table.
You should see the list of mailboxes in the Mailbox store.
Scroll and double click SMTP.
You would find Temp Tables listed in the left pane of the open window.
This is the space where the outbound internet messages are stored in the mailbox store.
You may wish to examine contents in the subfolders that exist under the main TEMP TABLES.
You should find a lot of the popular spam messages.
If you wish to clear all the content under temp tables, right click and select delete.
On prompt select hard delete and restart the SMTP service.
This would rebuild the temp tables automatically.

Hope this nails down the issue.

Raghu
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Author Comment

by:vppsit
ID: 16835630
I downloaded the util you mentioned and got to the screen you mentioned.
Now do i just use delelte folder ?
Do i do this on both temp folders on both smtp servers ?

thanks
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Exchgen earned 2000 total points
ID: 16835742
WOW............

You got it man....

Now you mentioned that you have 2 temp tables... now this would happen only if you have 2 SMTP virtual servers... IF not then ideally speaking you should have just one temp table. I would at this point ask you to check both the temp tables and then delete both of them.

Now I am confident that this will fix the issue. I have seen this issue before and came to know that one of my earlier customer had created and deleted an SMTP virtual server. This left an instance of temp tables in the SMTP mailbox.

Raghu
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by:vppsit
ID: 16847933
That fixed it without breaking anything else that I am aware of. As deep purple the band said too many "ghost in the machine"
Thank you for your help the president and others started coming down on me.
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