SBS Premium Installation error in Service Pack1 for Exchange File missing

Posted on 2006-06-03
Last Modified: 2008-02-01
I was installing SBS 2003 Server and when it got to installing Service Pack1 for Exchange server it couldn't find the following file.

C:\Documents and Settings\Administrator\Local Settings\Temp\SBS Exchange SP1\Setup\I386\Exchange\Exchweb\Help\USA\IE5\BASICS\owahelp.css.ie5.basics.usa

I checked here, on Microsoft and google and found nothing about the file owahelp.css.IE5.BASICS.USA.

I then cancelled the install of that file and then it asked me should I continue. It appears to be running okay with no more missing files.

I would assume the file is for Outlook Web Access Help. I need to deliver the server tomorrow morning early.

Thank you for your help.

Peter Wallis
Question by:pjwallis
    LVL 23

    Expert Comment

    by:Mohammed Hamada
    The file is >>> owahelp.css
    It's location should be ..
    c:\program files\exchsrvr\exchweb\help\usa\ie5\basics\owahelp. css

    I guess you are right about the file is an outlook web access help, The thing that should be made here to fix the problem is to reinstall IE to make sure that it's properly installed and working, or upon the installation of SP1, make sure that you don't have any IE process is running nor one of it's related components..

    Try before installing SP1 to delete all the temp/TIF folders. then re-install the sp1.
    LVL 23

    Accepted Solution

    BTW: if you reinstalled SP1 and the same problem persists, then you can manually extract the file from SP1 to it's location which i believe will avoid any problems.
    LVL 2

    Author Comment

    Hi moh10ly,

    Thank you for your help. It appears to be working okay.

    best regards,

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