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Unable to receive email in Outlook 2003

I am recently encountering an issue with Microsoft Office Outlook 2003. I am able to send email with no problem, but when it begins to receive it gives the message, Task 'pop.earthlink.net - Receiving' reported error (0x8007007E) : 'Unknown Error 0x8007007E'. I've reinstalled the product. All the updates are current and I confirmed my email settings are correct with Earthlink. I enabled logging in Outlook and checked the log. It finds 96 emails (I checked this against my webmail access) which is correct and ends the log as if all was downloaded but all that comes through is the error message (shown in the details window). I have searched high and low for a fix and am hoping there's an Outlook guru out there that has ran into this issue and knows the fix.
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webbjunkie
Asked:
webbjunkie
1 Solution
 
war1Commented:
Greetings, webbjunkie !

1. Register an important send/receive library file.  Go to Start > Run and type regsvr32 inetcomm.dll

2. Check if antivirus email check is slowing sending and receiving.  Disable it.

3. In the account settings, Advanced settings, change the server timeout time from 1 min to 5 min

Best wishes!
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webbjunkieAuthor Commented:
I registered the file, upped the server timeout to 5 minutes, and un-checked Symantec Antivirus from the Add-In Manager and I still get the error message. Any other thoughts?
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bdsmithbackCommented:
Any firewalls running on the system?  What version of Symantec Antivirus are you using?  I have run into similar problems when symantec is checking incoming / outgoing e-mail.  
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war1Commented:
webbjunkie,

Since this is a recent occurance, did you add any software? Update any software?  Reverse the change. Perform a system restore.

If no joy, check with Earthlink tech support.  Ask for a supervisor (This is important as first line tech support may not know what is going on).  Determine if there is a POP3 access issue with Earthlink.
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webbjunkieAuthor Commented:
Hi bdsmithback,
No software firewalls on the system. Using a linksys router as a hardware firewall. Symantec Antivirus version is 10.0.0.359 (corporate edition). I've disable internet email auto protect and unchecked Microsoft Exchange Auto Protect (probably irrelevant as I don't run an exchange server). Ougoing mail is sent fine. It's the incoming part I receive the error on. Thanks for the input-
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webbjunkieAuthor Commented:
Hi War1,
The event log I ran shows communication. I setup the account on a different computer and it transmitted fine(left a copy of the emails on the server). When I spoke with Earthlinks tech support earlier (passed around to a couple different people), I was told the issue was related to "Windows Media Player"! Very disappointing. When the email begins to receive, the bottom of the screen says receiving 1 of 98 and then it quickly shoots off the error. I appreciate your help with this War1!!
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webbjunkieAuthor Commented:
Hi War1 again,
Sorry but I forgot to add that there haven't been any software changes.
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war1Commented:
webbjunkle,

Then some program is interfering with the receipt of emails.  You have checked the antivirus and firewall. Disable any program running in the background, including antispyware, popup blocker, spam blocker, ad blocker, Windows Media Player, and all Norton programs.
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upul007Commented:
In outlook 2003 tools > options, there is an option to download email headers only. Select this and retry. This might work for you. After downloading the batch of emails, set it back to normal.
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YoungBonziCommented:
From what I can find that's an MSXML Parser error...try Start > Run and type regsvr32 msxml3.dll

If that doesn't fix it try: Start > Run and type regsvr32 msxml6.dll

If it can't find msxml6.dll, then install the lastest version: http://www.microsoft.com/downloads/details.aspx?familyid=993c0bcf-3bcf-4009-be21-27e85e1857b1&displaylang=en

If those don't work try the other fixes here: http://www.updatexp.com/0x8007007E.html
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webbjunkieAuthor Commented:
Hi All,
Thanks for all the advice. I started my system in diagnostic mode, changed my outlook to download email headers only, and registered the 2 msxml files and still get the error. I did check your post YoungBonzi http://www.updatexp.com/0x8007007E.html and tried it also. That post seems to be more focused on Windows Update rather than the issue I'm having when I try to receive mail but it was still a great thought.
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webbjunkieAuthor Commented:
Hi All,
Once again I wanted to say thanks to you all for all your help in trying to find a fix for my problem. I was finally able to get it working. The fix for this problem was that I re-applied/re-installed Office Professional Edition 2003 Service Pack 2 and I am now able to receive with no problem. I can't explain how my original SP2 install got corrupt in the first place.
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war1Commented:
webbjunkie, glad you are able to receive emails now. Yes, a bad install of SP2 could cause the problem.
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ee_ai_constructCommented:
PAQ / Refund
ee ai construct, community support moderator
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tonyendCommented:
I had the same problem. Instead of reinstalling SP2, I downloaded and installed SP3 and it worked too.
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